Knowledge Manager

Overview:

Responsibilities:

• Collaborates with the Global Knowledge Services team to develop long term knowledge management strategy and identify gaps in information resources and tools
• Coordinates and helps create content management strategies for practices and work groups
• Works across enterprise and practices to align processes to organize and publish knowledge content, and coordinates with other departments on internal campaigns and training
• Identifies, sources and socializes best-of project information and imagery by sector throughout the firm
• Gathers key research around design topics, project types and industry trends, and works with subject matter experts to create reports to provide insight for project decision-making
• Supports the Global Knowledge Services team in redeveloping the corporate intranet, and supports intranet group owners in maintaining active communities
• Tracks and reports on the knowledge contributions throughout the firm
• Coordinates the efforts of central content owners
• Involves users in structured design and planning activities
• Communicates actively with all main stakeholder and user groups
• Provides introductions and training to users of all different levels (including average users, content owners, news authors, group owners)
• Partners with cross-functional teams in the timely fulfillment and delivery of asset orders and inquiries, ownership of process development and refinements for asset -related workflows, and stewardship of all digital assets
• Acts as point of contact for all asset-related requests and queries
• Acts with positive, service-driven attitude with a commitment to going above and beyond to help customers and team members
• Seeks leadership opportunities by providing direction and feedback to team members and collaborating with team leaders
• Fosters and maintains a collaborative professional working relationship with the project team
• Manages conflict effectively and encourages a healthy team environment
• Identifies and may assist in implementing cost savings ideas in collaboration with team

Qualifications:

• Bachelor's degree in related field such as Marketing, Business Administration, corporate communications, Human Resources or Library Science; or an equivalent combination of education and experience
• Typically with 5 years of experience, with 2 years of knowledge management experience
• Experience in Library Science preferred
• Experience in managing and implementing intranets or collaboration software
• Experience in web or intranet content management, writing and editing for digital platforms and management of data and information
• Interest or background in marketing, business administration, corporate communications, professional development, human resources or library science preferred
• Understanding of top-level business strategies and organizational structures
• Excellent attention to detail and commitment to excellence
• Excellent customer service, interpersonal skills and the ability to interact with all levels of staff
• Strong leadership skills to coordinate and facilitate activities with colleagues
• Experience in project management
• Strong organizational skills and the ability to work on multiple projects at the same time
• Strong work ethic and eagerness to produce high quality, accurate results
• Ability to hold sensitive information with a high level of confidentiality and integrity
• Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing
• Ability to proactively problem solve and apply innovative solutions
• Ability to collaborate and encourage collaboration in a team environment, and ability to work independently and prioritize work
• Ability to effectively meet deadlines at expected quality

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If you currently work for HKS, please submit your application via the Internal Careers Portal.

HKS is an EEO/AA Employer: M/F/Disabled/Veteran