What are the responsibilities and job description for the Dispatcher position at Hobart Service?
Dispatcher
Who are we?
Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, and Respect.
About the opportunity:
Hobart Service is seeking a highly organized, hardworking, and self-motivated dispatcher to join its team. The selected candidate will work under the supervision of the Branch Manager. The Dispatcher is responsible for communicating with technicians in order to create maximum efficiency, productivity, and customer interaction; serving as primary point of contact for customers. Selected candidates must be able to ensure customer satisfaction by delivering excellence in products and service; superior customer service and high standards for ethical conduct.
Some of the key activities that you will perform in this role are:
- Take Service Calls. Answer all incoming calls. Take customer requests. Gain a thorough understanding from a customer of the nature of the problem or request. Evaluate urgency. Prioritize requests. Enter service calls into the computer system.
- Dispatch Technicians. Match customer needs and/or locations to available service technicians. Contact technicians. Communicate customer requirements.
- Technician Information. Maintain contact with all technicians. Track technician locations and call progress. Record information received from technicians.
- Customer Service. Assist walk-in customers, contact customers regarding estimates for overhauls, new equipment pricing, and completing of services; to ensure complete customer satisfaction per company policy and guidelines.
- Clerical Duties. Maintain files, print and mail invoices, processed 3rd party billing, assist with tracking consignment, prepare quotes for repairs
What you’ll bring to the table:
- Accredited High School diploma, Business or trade school, or GED
- 1-2 years of dispatching experience
- Handle competing/multiple priorities
- Computer Skills: Microsoft Office products Excel, Word, Outlook
- Excellent verbal, written, and interpersonal communication skills
Physical Requirements:
- Required to sit for prolonged periods of time
- Extensive periods of time on the phone
- Lifting 50lbs with or without help
- OT as required
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
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