What are the responsibilities and job description for the Part Time Hotel Front Desk Agent - Downtown Lincoln position at Holiday Inn Express and Suites Lincoln Downtown?
Job Summary:
The Front Desk Agent at Holiday Inn Express and Suites Lincoln Downtown is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. This individual will also handle guest inquiries and complaints, maintain the front desk area, and assist with various administrative tasks. This is a part-time, individual contributor role with a compensation of $14 to $16 per hour, paid biweekly.
Compensation & Benefits:
- $14 to $16 per hour, paid biweekly
- Paid time off
- Holiday pay
- Employee discounts on hotel stays and other perks
- New Hire and Referral Bonus Programs
Responsibilities:
- Greet guests with a warm and friendly demeanor and assist with check-in and check-out processes
- Answer guest inquiries and provide information about hotel amenities, services, and local attractions
- Handle guest complaints and requests in a professional and timely manner, escalating to a manager if necessary
- Keep front desk area clean, organized, and stocked with necessary supplies
- Assist with administrative tasks such as managing reservations, processing payments, and handling phone calls and emails
- Collaborate with other hotel staff to ensure a seamless guest experience
- Follow all hotel policies and procedures to maintain a safe and secure environment for guests and staff
Requirements:
- High school diploma or equivalent education
- Previous customer service experience, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Knowledge of basic computer skills and experience with hotel booking systems preferred
- Must be able to stand for long periods of time and lift up to 25 pounds
- Must be legally eligible to work in the United States
EEOC Statement:
Holiday Inn Express and Suites Lincoln Downtown is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $14 - $16