Night Auditor/Front Desk

We here at Waterview Hospitality LOVE what we do! We VALUE each and everyone one of our employees, by leading by example, checking any / all egos at the door, reward exemplary performance.

This will be accomplished through a strong adherence to the Guiding Principles of the Company. They are as follows:

1. Lead by example

2. Check our ego at the door

3. Treat everyone with respect at all times

4. Always do the right thing in the pursuit of excellence

5. Strive to make maximum profits

6. Reward exemplary performance

7. Under-promise and over-deliver

8. Change the world not adapt to it

9. Realize that policy is no substitute for good judgment

10. Have fun

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working at the front desk are the key to the overall experience the guest will have. As the night auditor, you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check-in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive, and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and a high sense of responsibility – this role is perfect for you!

This job starts off with 2 nights as Night Audit and 2 evenings as Front Desk with the potential for cross-training in the future.

Role Responsibilities:
As a Front Desk Night Auditor, you have the responsibility to give our guests the best hospitality experience they can have by:
Processing credit card transactions and other (restaurant, events, lounge) for the day

Handling phone system, transferring calls, reservations, etc.

Verify, balance, and review hotel room availability
Perform Check-in and Check-out procedures
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed
Be versed in all hotel emergency procedures

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Mask requirements, social distancing guidelines in place

Application Question(s):

• Are you willing to pass a drug screen?

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location