Hotel General Manager

Insignia Hospitality Group

Where hospitality begins!

Purpose: To Inspire Every Day

Mission: Create Great Hotel Experiences First

Vision: Do Hospitality Great

Our team is dedicated to helping hotels run smoother, provide better service, and increase their profits. We believe that integrity, honesty, and community are the keys to creating better hotels and maximizing investments.

The secret to our success lies in our combination of innovation, experience, and values. We truly believe creating better hotels starts with the right people. This is why we continually look for people who share our values and dedication to quality, integrity, and community.

The Insignia Hospitality Group is dedicated to empowering out leaders to adapt to industry changes. We partner with major industry players to build and maintain a successful portfolio for our owners and investors. Working with us allows you to maintain your independence while benefiting from strong partnerships and industry expertise

At Insignia, we believe a healthy community-oriented company culture is the backbone of a successful business. Happy employees who enjoy the work they do result in satisfied customers who return to our hotels again and again.

General Description: The General Manager is responsible for coordinating all hotel operations to achieve maximum guest service and profitability. Ensuring the highest level of services possible in an efficient, courteous and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. Must be available and work at least a minimum of fifty (50) hours per week at the hotel.

Basic Criteria: Must have previous hotel and/or supervisory experience. Have excellent communication, interpersonal skills, and the ability to take responsibility and delegate to others.

Job Duties:

1. Supervises and coordinates all activities of staff and entire operation of hotel. All staff must be trained and re-trained on a continued basis to ensure the highest level of guest service.

2. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and requests for service are carried through.

3. Verify all reports are in order and properly maintained.

4. Responsible for training of hotel team members in all aspects and responsibilities.

5. Acquainted with all aspects of hotel and job duties of each position of staff (housekeeping, front desk and maintenance).

6. Be available to help out front desk, housekeeping and maintenance during peak time’s ex. Heavy check-in/check-out front desk and housekeeping departments.

7. Perform GSA shifts and their duties.

8. Sort, wash and fold linen.

9. Responsible for cost controls to maintain budget set up by direct supervisor.

10. Responsible for achieving goals established for each quarter.

11. Perform all other necessary duties as required to see profitable hotel.

12. General Manager must be well-groomed, professional in appearance and actions at all times.

13. Have a thorough knowledge of all emergency procedures and how to follow the steps; ensure all staff is fully trained and understands procedures.

14. Interact with guest for guest stay feedback and maintaining hotel service scores

15. Being part of team to maintain high guest service scores.

16. Perform all necessary duties as required to see profitable hotel.

17. Perform all other duties as requested by immediate supervisor or manager.

Weight Requirements: 40-60 pounds for push/pull and lifting.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• On call

Experience:

• hotel management: 1 year (Required)
• hospitality: 2 years (Required)

Ability to Relocate:

• Odessa, TX 79762: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $60,000