What are the responsibilities and job description for the Guest Service Manager position at Holiday Inn Research Park?
- Maintains standards of guest services quality as established by system operations and regional management.
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
- Contribute to the profitability and guest satisfaction perception of the hotel departments.
- Develop short-term and long- term financial and operational plans for the Guest Service Department which relate to the overall objectives of the hotel.
- Participate in the preparation of the annual Hotel budget.
- Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Manage in compliance with established company policies and procedures.
- Manage in compliance with local, state and federal laws and regulations.
- Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by GSR's.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Receives departmental- elated guest complaints and ensures corrective action is taken.
- Manages employees in department and ensures department is staffed according to needs.
- Assumes Manager on Duty responsibilities.
- Other duties assigned by General Manager.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Overtime
Work setting:
- In-person
Work Location: In person
Salary : $15 - $17
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