Front Desk Agent

Hotel Front Desk Agent
The Holiday Inn is seeking FULL TIME AND PART TIME FRONT DESK AGENTS.

What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, and provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera and IHG experience preferred, but if you are a great fit, we are willing to train the right person! Nights, Weekends, and Holiday availability is a MUST--we are open 365 days a year and 24hrs a day! We are looking for someone who has full flexibility TO FILL 7AM-3PM SHIFTS AS WELL AS 3PM-11PM SHIFTS. More flexibility in starting pay if an individual is also open to helping with overnight shifts (11PM-7AM)

Duties and Responsibilities (including but not limited to):

-Responsible for greeting each and every guest as they enter and exit the building
-Responsible for checking guests in and out of the hotel
-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
-Responsible for booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-Responsible for maintaining cash drawer contents and making change for guests
-Responsible for completing all required training in a prompt manner as assigned by management

-Other duties as assigned by management

Requirements:
-Must have reliable transportation to/from the hotel
-Must be able to work weekends when required
-Must arrive on time for scheduled shift to relieve previous shift
-Must be able to understand and carry out instructions
-Must be able to bend, stand, and walk during the full shift
-Must be able to lift 20 pounds
-Must be able to maintain a professional manner in stressful situations
-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-Must be able to use math skills to calculate appropriate change to guests
-Must be able to work a full shift with no break
-Must answer phone calls from management promptly when off property
-Must have experience in customer service and preferably hotel experience
-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We have plexi glass shields at the front desk, all staff is required to wear masks and we have all forms of PPE.

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location