What are the responsibilities and job description for the Help Desk Technician position at Holiday Oil?
Help Desk Technician
Monitors and maintains company computer systems and networks. Manages and resolves help desk tickets and provides general IT support across the organization.
Responsibilities:
- Troubleshoot and resolve help desk tickets submitted by Store and Office Personnel
- Document, track and monitor tickets to ensure a timely resolution
- Create and update documents and procedures in the knowledge base
- Setup and install new computers with necessary hardware and software
- Install computer peripherals for users
- Train users on basic computer hardware/software and other office equipment to increase their productivity
- Provide regular reports to management regarding unresolved issues
- Troubleshoot networking connectivity issues at corporate office and store locations
- Assist with installation, configuration and maintenance of security cameras
- Travel to store locations to accomplish job responsibilities as needed
- Contributes to team effort by accomplishing related results as needed
Qualifications:
- Strong troubleshooting skills, both with hardware and software
- Willingness to work on-call hours as needed (Weekend on call, rotating schedule)
- Network Management experience and/or education
- Competent in MS Office Suite
- Excellent customer service and communication skills, including written, verbal and telephone skills
- General familiarity with Windows active directory, DNS, DHCP, and Print Servers
- Ability and means to travel to store locations in Salt Lake, Utah, Davis and Tooele Counties
- Associates degree in related field or 2 years relevant work experience preferred
Hiring Range: $19 - $21 DOE
Salary : $19 - $21
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