What are the responsibilities and job description for the Service Manager position at Holiday World RV?
SERVICE MANAGER
HOLIDAY WORLD
HOLIDAY WORLD is looking to grow the management team and we are looking for results-driven, experienced Service Manager. Great Customer Service is a main part of the Holiday World experience, so the Manager must be able to build relationships with customers, listen to their concerns and ensure the service staff performs the needed service in a timely and efficient manner. The Manager will be responsible for staffing, training and developing the service team of Service Advisors, Production Managers and Technicians.
Job Responsibilities
- Professional appearance and attitude
- Passionate about customer service
- Keep detailed service records and present these weekly.
- Create a positive service culture for the team & create a “team” atmosphere focusing on employee retention.
- Conduct Service and Safety meetings.
- Lead the Service Team by example
Requirements
- Responsible, ethical and committed
- Professional
- Previous service experience
- Drug screen, background check and clean driving record
- Performance driven with a need to succeed
Education and/or Experience
- Qualified candidate must:
- Strong service experience, RV service is a plus
- A minimum of 5 years of service management
Benefits
Benefits include medical and dental insurance, 401K retirement savings plan, vacation time, holidays, company paid continuing education and training.
About our Dealership
Holiday World is a growing company that is looking for quality individuals to join our team of professional employees. Our company has grown over the past 20 years from 35 employees to over 325 today. We value our employees and recognize that they are our greatest asset. As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.
Equal Opportunity Employer
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
