What are the responsibilities and job description for the IT Support Specialist position at Holland & Knight LLP?
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
Description:
Provide courteous professional customer service and technical assistance. Assist user community and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.
Key Responsibilities Include:
- Provide telephone and desk side problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.
- Grant access, change, and re-set passwords.
- Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
- Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
- Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
- Log all calls and activities accurately in a tracking system.
- Special projects and additional duties as assigned.
Qualifications:
- 3-5 years’ experience performing level one help desk support working as part of a corporate help desk/IT team.
- Basic Technical Certification (A , networking, MCP, etc.)
- Strong customer service, can-do attitude, with good follow-through skills.
- Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 7 and Apple (MAC) are preferred.
- Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
- Advanced experience with network voice and data cabling.
- Possess proven analytical and problem solving skills.
- Work well with others in a team environment requiring minimal supervision.
- Excellent written and verbal communication skills.
- Capable of lifting and moving equipment weighing as much as 50 lbs.
Minimum Education:
- Bachelor’s degree
Benefits: Four weeks paid time off per year, increasing every 5 years; ten paid holidays per year; comprehensive health (PPO and HDHPs), dental and vision plans including for domestic partners; life and AD&D insurance; short and long term disability insurance; FSA or HSA for medical; dependent care FSA; AFLAC and umbrella coverage available; Employee Assistance Program; 401(k) Plan, with profit sharing components; pre-tax transit and parking program; up to 12 weeks disability/parental leave; backup child/adult care/senior care planning through Care@Work; Rethink Benefits.
Benefits may vary by position and office.
Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer , making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.
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