Technical Support Representative

Technical Support Representative Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role The Technical Support Representative will be responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety of Hollander hardware and software products. Technical Support Representatives will be responsible for supporting Powerlink and E-link. Based on skill level demonstrated, the Technical Support Representative could also be trained to support additional ‘specialty’ products. Support includes diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software installations. What You’ll Do At Solera, we believe in providing clarity and focus to the primary responsibilities of the role. The priorities associated with this role are: Delivers professional and top-quality customer service to all customers while performing within departmental call duration targets Provides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists Troubleshoots and resolves issues related to Hollander software and hardware Communicates issues clearly and effectively to clients Documents all customer interactions consistently, thoroughly and free of grammatical errors Contributes to internal knowledgebase What You’ll Bring High School Degree or equivalent required College or technical degree in Computer Science or equivalent preferred 1-2 years of customer service experience in a call center environment 1-2 years of help desk or technical support experience preferred Knowledge of Windows Operating systems Knowledge of SQL Ability to install and troubleshoot software Ability to install and configure hardware Ability to install and troubleshoot Networks Excellent written and oral communication skills Networking experience preferred Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard. Ability to remain alert and focused during the workday. All other related and/or additional responsibilities that may be required or assigned. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100 countries. For more information, visit www.solera.com.