What are the responsibilities and job description for the Tech Sales Rep position at Holley Performance Products Inc?
Location: Onsite in Opelika, Alabama
Eligible for Commissions!
Eligible for Commissions!
The Technical Sales Representative is responsible for technical support to end customers and distributors. You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
Answer customer and dealer support tickets
- Assist with diagnosing and troubleshooting customer vehicles
- Issuing RMAs to return faulty product
- Documenting issues for follow-up by QC team
- Assist dealers with troubleshooting flash tuning issues
- Data collection as required by calibration engineering team
- Manage communications and general info requests in a timely manner with customers over the phone and by email or ticket correspondence
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Learn new products and educate customers on new products
- CRM data entry and customer profile updating
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; researching potential solutions; expediting correction or adjustment; following up to ensure resolution is complete, documenting the complaint, cause, and correction.
- Participate in required company events and shows
- Assist sales Department with dealer customer support inquiries and requests
- Other special projects and duties as required
Basic Qualifications (education/ experience required):
- High School Diploma or its equivalent
- 2-3 years customer service or technical support related area experience
- Strong computer literacy
- Strong information analysis abilities
- Well-developed interpersonal and communication skills
- Developed automotive & computer troubleshooting abilities
- European automotive enthusiast
- Experience with ERP and/or CRM Systems
Travel Requirements:
Some travel as required for company events and shows
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