Dispatcher

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.

Essential Functions Statement(s)
• Coordinates the activities of workers engaged in receiving, storing and shipping product in
iDS and load documents to supervisors
• Coordinates paperwork from and to outside truck drivers dropping off and picking up
loads.
• Confer with supervisors/managers to coordinate warehouse activities and dispatch
activities.
• Processes cuts and communicates shortages to space planners, inventory control and
management.
• Responds to customers' or shippers' questions and complaints regarding storage and
distribution services.
• Arranges for necessary shipping documentation and contact carriers for necessary
equipment outbound shipment to ensure on-time billing.
• Examines invoices and shipping manifests for conformity to tariff and customs regulations.
• Answers phones.
• Assists other Dispatcher(s) with any necessary functions.
• Performs all duties in conformance to appropriate safety and security standards.
• Sets up SDS returns to be handed out through iDS.
• Assigns receiving in iDS.
• Separates paperwork, spots and downloads orders for other shifts and assigns loads.
• Coordinates Home Depot transit orders.
• Track live loads to ensure no detention time and monitor doors.
• Separates and matches customer paperwork, packing slip requisitions and pre-load pick
sheets, noting special handling instructions where required.
• Spots orders according to bill time, spotting earliest bill times first.
• Manages and maintains organization of all paperwork for loads.
Extraordinary Service for Over a Century.
2627 Steve Reynolds Industrial Pkwy
Commerce, GA 30529
• Assigns and monitors pre-loader and loader progress to ensure timely billing in iDS.
• Works with outside truck drivers dropping off and picking up loads.
• Processes cuts and communicate shortages to space planners and Inventory Control and
management.
• Bills LTLs, RPs, Will-Call orders, and DLTL (Estes) before midnight.
• Monitors pre-loader and loader progress to ensure timely billing
• Reprints labels and paperwork for outbound loads
• Bills loads and put into carousel
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)
• Attendance - Ability to work required schedule and arrive at work on time. Ability and
willingness to work the voluntary/mandatory overtime that is required during the busy
season and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous
and professional manner with others. Ability to understand and follow verbal and written
instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender,
race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships
with customers, co-workers and management.
• Productivity - Ability to maintain a level of production that meets or exceeds the
established guidelines. Ability to work Independently without interruptions.
• Mathematics - Ability to perform basic math (addition, subtraction, multiplication and
division) in all units of measure using whole numbers, fractions and decimals. Ability to
compute rate, ratio, and percentage.
• Language - Ability to read and interpret documents such as receivers, invoices, operating
instructions and procedure manuals. Ability to write routine reports and correspondence.
• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately
and according to established guidelines. Properly count, document or scan the number of
units as needed by the function that is being performed.
• Paperwork - Verification - Ability to verify paperwork necessary to ensure inventory count
is correct.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and
prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Research Skills - Ability to design and conduct a systematic, objective, and critical
investigation.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Extraordinary Service for Over a Century.
2627 Steve Reynolds Industrial Pkwy
Commerce, GA 30529
• Customer Oriented - Ability to take care of the customers’ needs while following company
procedures.
• Autonomy - Ability to work independently with minimal supervision.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member
safety.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED) preferred
• Experience: Two (2) years related dispatch experience preferred
• Computer Skills: Intermediate personal computer skills including electronic mail, word
processing, spreadsheet, graphics, etc. Strong working knowledge of MS Office to include
Outlook, Excel and Word. Ability to master internal computer systems.
• Certificates & Licenses: