What are the responsibilities and job description for the Concierge - Weekend (PT) position at Holy Name Medical Center?
Company Name: Holy Name
Concierge - Weekend (Sat & Sun)
Job Title: Concierge
Concierge - Weekend (Sat & Sun)
Job Title: Concierge
Department: Villa Marie Claire
Position Summary:
Coordinates functioning of the front desk for Villa Marie Claire, initiates and completes various administrative and clerical tasks relevant to the day to day functions of Villa Marie Claire.
Requirements:
- Education: High school diploma or equivalent.
- Skills: Good interpersonal and communication skills. Computer skills required. Excellent customer service and telephone answering skills required.
- Experience: Hotel Hospitality experience preferred.
Essential Functions of the Job:
- Effectively communicates any problems and concerns to Management in a timely matter
- Acts as a liaison between the front desk of each department
- Ensures a welcoming patient and family environment and a positive patient experience
- Oversees proper scheduling including timeliness of evaluations and follow-ups, consistency of care and accuracy of appointments
- Answers phones in a friendly and courteous manner, records and distributes messages. Assist in the timely response to messages
- Manages voicemails and respond to phone calls received in a timely manner
- Receive and direct visitors to their appropriate area
- Offers assistance with tours and orientation to visitors, patients, physicians, and families in a concise, informative manner, keeping a courteous and positive tone
- Understands visitor’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the facility
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Respond to complaints and finds the appropriate customer-oriented solution
- Uses interpersonal skills, such as patience and empathy, to make visitors feel at ease during their stay
- Navigate various computer software programs (Google Suite, Visitor Management Software, Restaurant Management Software, POS)
- Ensures families are assisted with renting guest rooms and ensures guest rooms are maintained with the assistance of Support Service Associates.
- Maintain adequate inventory of stationary and other clerical stock
- Fax, copy mailing as requested
- Performs additional responsibilities as needed to support various team functions
Salary : $34,000 - $43,000
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