HBI is currently seeking a Learning Management System (LMS) Administrator.
GENERAL DESCRIPTION:
The purpose of the Learning Management System (LMS) Administrator position is to ensure optimal operation of the CTEtechWorks® LMS and customer support strategy in a high-growth environment. The Administrator helps foster a learning environment across programs, both internally and externally, using their technical knowledge to design and refine functionality and provide training support.
DUTIES AND RESPONSIBILITES:
The duties and responsibilities of the Learning Management System Administrator will include:
-
Administers and maintains the LMS, including developing business processes for efficient and effective system utilization.
-
Monitors helpdesk system utilization and customer service level agreement (SLA) standards and process, and acts as point of contact between HBI and helpdesk provider.
-
Manages and provides comprehensive testing of LMS vendor upgrades, product roadmap/functionality and unanticipated software/hardware challenges, acting as the point of contact between HBI and the LMS vendor.
-
Troubleshoots technical delivery issues across multiple platforms and devices (SCORM/Tin Can, web-delivery, PC, Mac, iPad), with approximately 25% effort allocated to resolving complex helpdesk tickets.
-
Collaborates with LMS Helpdesk Technicians to maintain and improve the helpdesk system (e.g., functionality, user accounts, SLAs, etc.).
-
Configures automated reports upon request from both the LMS and the helpdesk system.
-
Collaborates with Education Services team members to support product development and implementation such as loading, creating, maintaining, troubleshooting, and retiring content in the LMS.
-
Schedules and provides training to new users (employees and channel partners) on how to use the LMS; develops and implements advanced training sessions based on support ticket trends.
-
Provides help resources and training for students and staff including instructional videos, how-to guides, and FAQs related to the usage of the LMS, instructional technology, and documents relevant data about each external learning tool in a central repository.
-
Maintains end-user job aids, monitors, and answers questions, and provides support for troubleshooting learner and system issues by phone and email.
-
Assists with the management and maintenance of applications and third-party content integrated with the LMS (e.g., API, research, evaluation, testing, upgrading and back-end modification).
-
Experience in Educational Technology, familiarity with content development and troubleshooting SCORM based technical issues.
-
Collaborates with the IT department as a business partner in global tech-based solutions.
-
Performs all other duties as assigned.
Requirements:
Bachelor’s degree in instructional technology or an equivalent combination of education and experience
-
3-5 years’ work experience
-
Experience using and managing Learning Management Systems
-
Experience using helpdesk systems
-
Experience with CSS and html
-
Experience using content development authoring tools such as: Articulate Storyline and 360, Vyond, Camtasia, Adobe Software and VR tools such as Unity, Unreal Engine, Blender
-
Experience with Microsoft Office Suite
-
Demonstrated skill in identifying user needs and delivering customer service
-
Experience writing training documentation and support resources
-
Experience with troubleshooting and software testing skills
-
Outstanding verbal and written communication skills
Preferred Qualifications:
-
Experience with SAP Litmos LMS
-
Experience with Zendesk
-
Experience with migrating historical data to new LMS
-
Experience with/knowledge of accessibility and usability standards
-
Working knowledge of JavaScript
-
Knowledge of tablets, virtual and augmented reality, and mobile technology
-
Excellent analytical, organizational, and creative problem-solving skills
-
Enthusiasm for learning and developing new skills and keeping abreast of new and emerging instructional technologies
-
Capability of working independently as well as with others
WORKING CONDITIONS
-
Usual office-type conditions. Routine physical conditions include walking, carrying, standing, hearing/ listening, and sitting
-
This is a remote position with approximately 10% percentage of travel required.
Proof of Vaccination Required Upon Hire. You may request a medical or religious exemption from vaccination.
HBI offers a competitive salary and benefits program.
HBI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected characteristic as established by federal, state, or local law.