Installation Operations Director

***Must have direct remodeling management experience***

The Installation Production Manager manages the installation process of multiple products, including technical measurement, warehouse, ordering, installation and service, to insure Homeowner delight, efficiency and appropriate resource capacity. Size, complexity and scope is a function of the unit volume generated at the specific location. Ensure that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

Qualifications

• A minimum of 7 years of work experience in the home improvement or other closely related field preferred.
• A minimum of 5 years of direct supervision experience preferred.
• Must be willing to work fulltime and long hours.

• Previous customer service experience, especially win/win problem solving and conflict resolution skills required
• Strong written and verbal communication skills
• Knowledge of applicable building codes and construction techniques
• Massachusetts CSL license
• Previous work experience recruiting and managing independent contractors
• 5 years of direct supervision experience
• 7 years of customer support experience in the home improvement field
• Ability to manage multiple tasks in an ever-changing environment
• Must be a team player and exhibit a good attitude, be self-disciplined, and self-motivated
• Impeccable proven prioritization and organizational skills
• Innate sense of urgency
• Superior time and project management skills
• Four-year degree or an equivalent combination of education and experience preferred.
• Valid drivers license with acceptable accident and moving violation motor vehicle record
• Previous customer service experience, especially win/win problem solving and conflict resolution skills required.
• Previous work experience recruiting and managing independent contractors.
• Ability to work and lead in a team environment preferred.
• Basic financial knowledge. Previous P&L responsibility helpful, but not required.

Responsibilities:

• Hire, train, and coach installers, measure, and service technicians
• Hire and manage subcontractors on daily basis
• Oversee job sites to ensure quality installations are being completed
• Act as customer service liaison when install related problems arise
• Manage and ensure all allied support materials are available and ready for install dates
• Oversee scheduling of installations and ensuring proper crew placement
• Responsible for run rates and overall guild quality scores
• Attend re-measurement and service appointments as needed
• Perform weekly unplanned job inspections for all crews
• Ensure proper materials are purchased and available for all installations
• The Installation Production Manager manages the installation process, including technical measurement, warehouse, installation and service, to insure Homeowner delight, efficiency and appropriate resource capacity
• Ensure that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time
• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service
• Research and/or develop new processes to increase efficiency and Homeowner satisfaction
• Regularly visit Homeowner work sites to audit and executes existing and new processes
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations
• Executes recruiting efforts as needed to meet workforce requirements
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate
• Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations
• Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed
• Ensure that all regulatory required training is completed as appropriate
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing
• Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment
• Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions
• Manage independent contractors (including contracts, insurance, selection and training) to ensure that appropriate installation process capacity exists
• Routinely works directly with Homeowners to resolve installation process issues
• Directly manage all associates involved in the installation processes

If you take pride in your work and want to be part of a company that values your skill, apply today! It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Please send resume and references to setup a confidential interview with ownership.

Job Type: Full-time

Pay: $80,304.00 - $148,591.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• Weekend availability

Experience:

• Management: 7 years (Preferred)
• Construction: 7 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Salary : $80,304 - $148,591