Entry Level Collection Officer

***Willing to train the right candidate***

Position Overview

Home Loan Investment Bank, F.S.B. is seeking an entry level Collection Officer in their Warwick, RI office. The primary purpose of this position is to establish and maintain communication with borrowers in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts.

Major Duties and Responsibilities

1. Establish contact with customers who are more delinquent on their payments to ascertain customer status and reason for delinquency. Contacts may be through telephone calls, e-mails, letters or sending to the property inspection company. When applicable, work with the customer to identify an appropriate payment plan, set up the plan and document the new payment schedule.

2. Answer incoming calls from switchboard to "common" line in collection department. These calls can consist of anything from customer requesting account info, payment set-up or returning a call from another collector or department.

3. Performs miscellaneous additional duties as assigned.

Education

This position requires a high school diploma or equivalent.

Knowledge and Skills

• Prior knowledge of government collections regulations, policies and procedures is preferred but willing to train the right candidate.
• A minimum of 2 years customer service experience is required.
• Previous experience in a call center environment preferred.
• Fluent in English and Spanish a plus.
• Ability to communicate effectively orally and in writing is required.
• Ability to communicate effectively with difficult customers required.
• Communications require considerable persistence and firmness while maintaining professionalism, tact and diplomacy.
• Must possess the ability to exercise judgment in recognizing differences among work situations and in selecting and applying numerous related guidelines, policies and procedures to assignments, making minor deviations to specific cases and determining a sound course of action from among several alternatives.
• Workout experience is a plus.
• This is a full-time position with an exceptional benefit package and generous monthly incentives.

Equal Employment Opportunity

Home Loan Investment Bank, F.S.B. provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Supplemental pay types:

• Bonus pay
• Monthly bonus

Education:

• High school or equivalent (Preferred)

Experience:

• collections: 1 year (Preferred)
• customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location