CSR

We encourage all to apply, and welcome candidates with disabilities.

JOB DESCRIPTION

Summary/Objective:

The Customer Service Representative (CSR) is responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, and loss prevention in adherence to all company policy/store standards within a stores food service department.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Mission Statement: Knowledge of and use of mission statement and core values.
2. Guest Focus: Give appropriate participation in any promotional activities. Use of guest name when recognized or when they use check or credit card
3. Product Knowledge: Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
4. Work Ethic: Provide support in maintaining company appearance standards through completion of daily and weekly tasks
5. Cash Controls: Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts.
6. Product Quality: Able to properly maintain all Food Service guidelines to produce quality products
7. Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping
8. Replenishment: Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure re-wraps are done promptly.
9. Policies and Procedures: Adhere to all company policies, procedures, and practices, including signing, pricing, and loss prevention
10. Sales: Encourage guests to purchase promotional items, and upsell where appropriate
11. Safety: Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents whether for yourself or a guest to a manager immediately

Competencies:

1. Customer-focused
2. Communication Proficiency
3. Organizational skills
4. Ethical conduct

Supervisory Responsibilities:

There are no supervisory responsibilities with this position.

Work Environment:

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demands:

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Hours of work:

This position will work days and evenings, depending on availability and scheduling.

Travel:

No travel required for this position.

Required Education and Experience:

No education or experience required.

EEO Statement:

Home Service Oil is committed to providing equal employment opportunities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Home Service Oil will be based on merit, qualifications, and abilities. Home Service Oil does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 to 69), HIV or AIDS status, veteran status, disability, genetic information, lawful off duty use of alcohol or tobacco products, civil air patrol membership, or any other characteristic protected by law.

Salary : $35,200 - $44,600