What are the responsibilities and job description for the Agency Director position at HomeCentris Personal Care?
Join one of the fastest growing homecare agencies in the Mid Atlantic region as an Agency Director for our Fairfax, VA office!
The Agency Director is responsible for overseeing the agency’s operations in a prescribed area, including client and caregiver interactions, business development, financial performance, compliance, and regulatory agency interactions. This position is responsible for ensuring excellent communication among all staff so that the agency is able to deliver an excellent experience for the agency’s clients and caregivers. The Agency Director constantly reviews operations reports to ensure compliance with all regulations, authorizations, and documentation requirements. The Agency Director is accountable for financial performance and the growth of the agency and much more.
As an Agency Director you will:
- Coordinate and monitor the workings of agency’s operations department.
- Establish regional agency priorities, supervise staff, set goals, delegate tasks, and establish accountabilities for the region. Monitor and evaluate performance and make corrections as needed.
- Collaborates with human resources team to ensure appropriate levels of staffing and to address disciplinary action as necessary.
- Drives team for high levels of quality and efficiency as well as client and caregiver satisfaction.
- Improves systems, processes, and policies in support of the agency’s mission. Support better management reporting, process efficiency, information flow and management, business process and organizational planning.
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Directs outreach goals, activities, and results. Collaborates with assigned sales team members.
- Promotes agency among existing and potential referral sources to drive business development efforts aligning with agency’s regional and overall goals.
- Manages the onboarding of new clients to ensure the agency’s prospects are tracked and admitted in a timely and compliant fashion. Ensures agency maintains high levels of communication and satisfaction with the agency’s prospects.
- Responsible for overseeing the maintenance of all prospective clients, current clients, and caregiver data in the agency’s enterprise software and that all changes are made on a timely basis. Requires staff to archive all supporting documentation in enterprise software pursuant to company policies and regulations.
- Collaborates with clinical department to provide daily oversight and coordination of nursing visits for new and existing clients in accordance with regulation and client care needs.
- Collaborates with clinical department to ensure timely completion and submission of nursing documentation according to regulation and agency standards.
- Regularly audits for errors, inefficiencies, out-of-compliance items, and employment eligibility issues and addresses deficiencies.
- Fosters excellent communication, collaboration, and teamwork among the departments, especially between Caregivers, Client Relationship staff and Clinical team members.
- Directs periodic caregiver satisfaction surveys and advises agency management on recommended improvements.
- Directs periodic client satisfaction surveys and advises agency management on recommended improvements.
- Leads resolution efforts for client and caregiver complaints and concerns for the agency.
- Maintains positive relationships between agency and community to ensure continued growth.
- Monitors and ensures financial performance of the agency. Identifies and takes appropriate action to ensure financial goals are achieved.
- Develops appropriate interventions when controllable costs are not in line with agency goals/budget.
- Participates in the budget process for agency.
Required:
- Virginia Medicaid experience.
- CCC Program knowledge.
- Two years sales experience.
- Two yeas supervisory experience.
- Entrepreneurial spirit!
Preferred:
- Bachelor’s Degree.
- Home care experience.
- Medicaid experience.
Come be a part of an outstanding team!
Tagged as: Director, homecare, homecentris, northernvirginia