Operations Manager

COMPANY INFO

The Homeless Alliance works to end long-term homelessness in Oklahoma City by building the capacity of the community through collaboration with other agencies, identifying and filling gaps in homeless services, bringing nationally-recognized best practices to the community, and working to build a system that is more efficient, rational, and caring.

WHY YOU WANT TO WORK HERE

· Top Workplace in Oklahoma: https://topworkplaces.com/company/homeless-alliance/oklahoman/

· Our Executive Director, Dan Straughan, was voted Oklahoma’s top small business leader by Top Workplaces

· Voted Best Non-Profit in the Oklahoma Gazette

· Family Positive Workplace

· Incredible Benefits

• 100% Employer sponsored health, dental, vision, short-term disability, and group life insurance for the employee.
• Accident and Cancer Policies
• Flex Spending Account
• 401k with match
• Employee assistance program
• 180 hours (24 days) of PTO accrued per year
• 11 Paid Holidays
• Benefits start on day 1

JOB SUMMARY

The Director of Day Shelter Operations manages the operational staff of the OKC Day Shelter including the Floor Manager, Kitchen Manager, and Security team. This person is also responsible for oversight and coordination of the safe operation of day-to-day activities of the facility. This position will strategically monitor Day Shelter Operations and will think strategically about continuous improvement of the shelter environment. This position will also perform various administrative functions such as approving time-sheets, approving time-off requests, and general supervision and evaluation of staff.

RESPONSIBILITES:

• Supervise and direct operational employees ensuring that staff meets agency minimum requirements for job evaluation, problem solving, and employee discipline.
• Ensure that employee training meets necessary standards and that employees follow all data collection, safety, and ethical guidelines.
• Work with managers to prepare work schedules for all staff, including on-site security and off-site cold weather contingency shelter, if needed. Prepare alternate coverage plans or cover for staff when necessary due to illness, vacation, or emergencies.
• Work closely with the Facilities Manager to ensure that facilities are being well-maintained, and repairs are made in a timely manner
• Work with the Floor Manager to oversee safety/cleanliness inspections; to take appropriate action with when standards are not met; to oversee and coordinate needed maintenance throughout the shelter facilities; and to maintain necessary supplies in the shelter/do regular inventory and order supplies as needed.
• Ensure that all maintenance issues are reported to the proper channels and that they are handled in a timely and fiscally responsible manner
• Work with the Director of Day Shelter Support Services to implement policies and procedures in line with necessary standards.
• Implement performance and quality improvement process in compliance with agency’s process.
• Work closely with the Volunteer Coordinator as needed. This may include making sure that volunteers are welcomed and valued during their time at the Day Shelter.
• Occasionally give tours of the campus and/or facility and educate guests about Agency and Facility Operations
• Ensure that all operational policies and procedures are implemented and enforced.
• Research and apply best practices both from local agencies and nationally. Follow shelter procedures for handling emergencies such as fire evacuation, police intervention, injury reports, and follow procedures for case management, program implementation/coordination, etc.
• Communicate regularly with agency leadership to ensure cohesive operations
• Attend OKC Shelter Directors Meeting on a monthly basis
• Attend Day Shelter Committee Meetings on a monthly basis and monthly board meetings as needed
• Continue to build relationships with the community through one-on-one networking, group meetings, and public outreach to help form partnerships, which will provide more resources for guests and streamline access.
• Build and maintain a therapeutic and professional relationship with clients; provide guidance, emotional support and motivation to help clients achieve their goals
• Supervises staff timekeeping, expense reporting, and approval for mileage

REQUIREMENTS

• Sense of urgency around ending homelessness in our community
• Strong writing, reading, listening and speaking communications skills
• Able to set and observe appropriate boundaries with clients.
• Possess well developed, decision making skills, attention to detail with a high level of accuracy.
• Demonstrated supervisory skills and the ability to excel in a diverse, collaborative team environment.
• Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations.
• Able to multi-task and remain calm in demanding and unpredictable situations. Must be highly flexible in ever-changing work environments.
• Able to understand various Homeless Alliance operations and procedures.
• Able to maintain a professional, customer service-oriented attitude at all times; demonstrated dispute resolution skills.
• Able to meet face-to-face with people experiencing homelessness from diverse backgrounds; able to develop rapport, provide information, and refer with sensitivity and cultural competency.
• Able to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriately assertive as situation may demand.
• High level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work independently.
• Possess or have access to a vehicle to travel to various sites and locations daily; ability to transport individuals as needed.

EDUCATION & WORK EXPERIENCE

• Undergraduate degree in social work, behavioral science, or related field required. Master’s degree preferred.
• Two to three years of management experience preferred.
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.

LICENSES AND CERTIFCATIONS

• Valid Oklahoma driver’s license & Proof of Insurance
• ODMHSAS Case Management Certification and SOAR Training preferred

PHYSICAL REQUIREMENTS

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25 lbs. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. Incumbent must be able to drive in all weather and road conditions. The noise level can be quite loud. Smoking and other odors may be present.

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public areas of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location