Resident Services Programs Associate

JOB DESCRIPTION
RESIDENT SERVICES PROGRAMS ASSOCIATE
Pay Range: $27.44 - $30.48 per hour

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Resident Services Programs Associate (RSPA) is part of the Resident Services Team that delivers HomeRise’s housing, resident services, and programs to formerly homeless individuals and families in San Francisco. This position’s primarily responsibilities are project and administrative support to the Director of Resident Services with accountability to the VP of Programs for select projects and duties. This position requires excellent time management, great attention to detail and confidentiality. The RSPA will contribute to the effectiveness of programs and services directly impacting the lives of more than 1,300 individuals who have experienced homelessness, creating pathways to self-sufficiency and improved quality of life.

ESSENTIAL FUNCTIONS

• Provide thorough, accurate, and reliable administrative support to the Director of Resident Services (DRS), assisting to coordinate Resident Services functions and special projects.
• Draft correspondence, internal and external reports, presentation materials, meeting notes, and research reports on areas of department development with direction from DRS. Assist with drafting and formatting of manuals, forms, and other documents related to Housing Operations functions.
• Develop and maintain a robust training program for Resident Services Staff that includes working with a variety of stakeholders to determine foundational and developmental needs, sourcing educational partners, negotiating contracts, maintaining collaborative relationships, payment and budget management, while prioritizing regular analysis and evaluation.
• Work with a variety of stakeholders to develop, test, create and communicate new policies and procedures for the Resident Services Department as well as cross-departmentally.
• Create regular opportunities to connect with staff across all sites to ensure effective communication, create clarification, identify needs, with direct and accountable follow-up.
• Manage and maintain systems for centralized ordering of supplies and materials for departmental and program activities.
• Perform data entry and create spreadsheets and reports to assist DRS with budget creation and oversight, data reports to other internal departments, and preparation of information for external partners and funders.
• Maintain electronic and paper files related to Resident Services Department, code and submit reimbursement requests, and prepare expense reports on behalf of the DRS.
• Provide the Director of Resident Services and VP of Programs with thorough, accurate, and reliable administrative support on special projects and general administrative matters.
• Prepare research reports, presentation materials, and correspondence related to special projects and initiatives; conduct research and analysis on specific topics of interest as requested.
• Provide administrative support for meetings and trainings related to special projects (note taking, meeting set-up, materials preparation etc.).
• Assist with preparation of content materials and documents required to ensure grant and contract reports are submitted on time and in compliance with rules, regulations, and requirements.
• Assist with scheduling, event planning, logistics, and execution of meetings, events, and trainings for Resident Services Department, including meetings with external partners, regular monthly department meetings and other internal meetings, major program activities, and Resident Services staff trainings.
• Perform other duties as assigned.

QUALIFICATIONS

• Qualified individuals must have a minimum of two years of administrative experience, preferably in the non-profit sector. Proven track record working independently and as part of a larger team.
• Experience working with senior nonprofit leaders and familiarity with supportive housing highly preferred.
• Minimum of high school diploma required.
• Excellent computer skills in PC environment (Outlook, Word, Excel, databases, data entry, and communication systems), and enthusiasm for learning new technology skills required.
• Capacity to juggle multiple tasks and projects, manage shifting and competing priorities, and remain organized.
• High level of organization, attention to detail, and follow-through, able to complete tasks and meet deadlines as assigned.
• Understanding of confidentiality and experience working with sensitive documents and information.
• Able to work independently and follow directions with minimal supervision, while asking for clarity when needed.
• Able to remain calm, professional, and focused under pressure to perform and meet deadlines.
• Able to navigate interpersonal communication and compose clear and professional written business correspondence.
• Able to learn quickly, apply new skills and knowledge to work product, and use good judgment in solving problems.
• Ability to undertake complicated analytical projects, including budgeting and analysis of material and research related to housing and homelessness.
• Ability to develop and maintain positive relations with a diverse group of staff located at multiple sites across San Francisco.
• Sensitivity to the issues of homelessness and recovery, and ability to work effectively with people from diverse educational and personal backgrounds required.
• Strong commitment to social justice.
• Valid phone number required.

SUPERVISORY RESPONSIBILITIES

• None

POSITION DETAILS

• Location: 251 Post Street, Suite 200 | San Francisco, CA
• Status: Full-Time / Non-Exempt
• Schedule: Monday through Friday 9 AM – 5 PM
• Reports to: Director of Resident Services

APPLICATION PROCESS

To apply for this position, please submit a cover letter and resume at: https://homerisesf.org/careers/

Resumes without a cover letter will not be considered. Due to the number of applications we receive, we are only able to respond to candidates selected for interviews.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.