Head Teller

Head Teller

Department: Retail Banking

Reports To: Retail Banking Officer

Supervises: CSR/Teller Staff

Specific Job Functions:

· Provides high level of customer service through the process of greeting and thanking customers by name in addition to accurately processing transactions

· Supervises and provides guidance to teller staff

· Performs normal teller duties on a daily basis which includes accepting deposit and loan payments, cashing checks, selling negotiable instruments, etc.…

· Knowledgeable about Bank products/services and proactively cross-sells to existing and prospective customers

· Provides on-the-job training for tellers on an as-needed basis

· Monitor’s tellers to ensure compliance with financial institution procedures and policies

· Issues written and oral instructions on teller operations as necessary

· Assists teller in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.

· Opens new accounts and safe deposit boxes

· Performs a variety of customer service transactions, such as account holds, stop-payment orders, check orders, etc.…

· Orders ATM/Debit cards, pulls monthly statement and check copies as necessary

· Assist customers with resets for on-line banking or bill payment accounts

· Research customer disputes and completes appropriate paperwork for any unauthorized transactions.

· Monitors, tracks, and provides guidance for teller regarding sales activity.

· Provides sales reports on teller operations to supervisor on a weekly basis

· Ensures all areas are clean, organized and staff is working in efficient manner.

· Audits the vault, teller drawers, ATM, money orders, cashier checks and test alarms on a monthly basis

· Order’s cash and other items necessary for Branch to ensure all teller stations are adequately stocked and ready for any shift changes or closing.

· Create schedule to ensure adequate coverage for Branch

· Other duties as assigned

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $15 - $17