IT Manager

Our Story:

Hood Container Corporation is a family-owned, mill to market company specializing in

containerboard and kraft paper, corrugated boxes, high graphic displays, and contract

packaging. Our commitment to customer happiness, employee well-being, environmental

Stewardship and operational excellence drive our business. Over the last twelve years Hood

Container Corporation has grown to become one of the top ten Paper and Packaging Companies in

the United States. Our integrated company resources allow for a unique dynamic that evolves with

every addition to our geographic footprint. We excel at offering the benefits of a large corporation,

while operating as a boutique business building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we

passionately deliver indispensable value to our customers, employees, suppliers, communities, and

stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

What We are Searching for:

IT Manager

We are seeking someone who enjoys being on the front lines of support, who appreciates the

challenges of managing a diverse array of desktop support and basic network issues. The ideal

candidate will be polished, professional, have a positive, upbeat attitude and have previous.

experience working in manufacturing. We are looking for someone who is confident, congenial,

able to work independently and be an initiative-taking team player.

How You Will Contribute:

• Comfortable working in and assisting others through company help desk software, and

remote access desktop programs

• Act as the initial point of contact for all computer and system related concerns

• Assist management in creating training materials pertaining to computer troubleshooting and

usage

• Attend in-person meetings with management to discuss, analyze, troubleshoot, and diagnose

hardware and/or software issues

• Resolve technical issues related to network interruptions, and actively update, maintain, and

monitor all aspects of computer networks.

• Ability to work to corporate service level agreements

• Strong interpersonal and oral communication skills, attention to details

• Adept at reading, writing, and interpreting technical documentation and procedure manuals

• Ability to present ideas and solutions in articulate, user-friendly language

• Highly self-motivated and directed

• Strong customer service orientation

• Experience working in a team-oriented, collaborative environment

What it Takes:

• Bachelor’s degree in computer science or related field OR 1-3 years of relevant experience

in a customer focused position involving technical knowledge of a company’s products and

services.

• 25 -30% travel

• Proficiency in English

• Expert knowledge on Win 7, 8 and 10.

• Working knowledge of Active Directory

• Working knowledge of MAC OS

• Working knowledge of mobile devices, laptops and desktops

• Working knowledge of common desktop applications including Microsoft 365

• Working knowledge of client/server printing

• One of the following certifications: A , Network , Microsoft MDAA or equivalent

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and

customers we serve. We are committed to building a team that represents a variety of

backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be