General Manager

Position:

General Manager

Purpose:

Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for their restaurant.

 Focus:

In addition to following standard Marco’s operating policies and procedures, main areas of focus include (but are not limited to):

 People

• Demonstrate and reinforce the Marco’s leadership behaviors and Our Values.
• Continuously develop all members of store team to the next level.
• Create an environment that promotes the Hoogland Foods culture and philosophies to retain our people.
• Source and interview all store employees to hire store team who embody the Marco’s Values, including a strong dedication to customer satisfaction.
• Develop and implement a plan, to decrease turnover and improve team member job satisfaction.
• Know, enforce, educate team members and managers on Hoogland Foods Handbook.
• Accountable for executing store performance management system including timely performance appraisals based on defined goals and objectives for the store.
• Accountable for ensuring that Marco’s is a world class operation.
• Conduct new employee orientations.
• Ensure schedule is properly executed.
• Lead the development and training of all store team members.
• Ensure training plan is in place and properly executed.
• Ensure effective communication (all training materials, product information, etc. are up to date.)
• Plan and coordinate leadership team meetings (SL, AM, GM).
• Administer all in-store team member benefits and payroll procedures, including reporting to Home Office

 Product

• Ensure standards are maintained for product quality, service speed and quality, cleanliness and sanitation.
• Ensure appropriate inventory par levels and ordering system are in place.
• Complete weekly inventory.
• Complete end of period inventory.

 Cleanliness and Sanitation

• Accountable for ensuring cleanliness standards.
• Maintain all physical aspects of the store, including landscaping, building maintenance, equipment, etc.

 Store Security and Safety

• Ensure all food safety requirements and practices are met.
• Ensure all security standards are met.

Profit

• Create marketing plan (by leveraging LSM) and lead local store marketing and promotions to maximize sales potential.
• Increase same store sales period over period.
• Control cost of goods, variances, and inventories within the store.
• Schedule to build sales using our 12 days of marketing philosophy.
• Ensure proper cash handling procedures are followed.

Customer Service

• Exceed guest expectation.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.

Management

• Ensure product quality, service and cleanliness standards are met.
• Accountable for all sales and labor projections.
• Accountable for creating store Action Plans to continuously improve the business.
• Accountable for weekly KPIs
• Provide clear goals for store and updates for how they are being achieved.
• Conduct weekly manager meetings with SL/AM.

Compliance

• Ensure proper security and verification procedures are met when handling deposits and the contents of the safe.
• Maintain records for safety and appropriately documents contributions and performance in personnel file. Send to Home Office as necessary.
• Ensure that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.