Claims Adjuster

Description

Hope Administrative Services, DBA as Central Transportation System, Scobey Moving and Storage, Spectrum Relocation Group, and International Moving and Warehouse.  Whether directly through our own offices and service centers, or in concert with a worldwide network of service partners, we are positioned to assist our customers with any relocation, anywhere in the world.  We are experience you can trust!

The role of the Claims Adjuster is responsible for judgement of settling claims per company policy and managing government, residential and commercial claim files. The position will handle claim processing, from when a claim is reported, investigating facts and evidence, determining appropriate liability, and negotiating and initiating settlement.

Responsibilities:

• Uses proper judgement and decision making to investigate residential and commercial claims, review facts and circumstances of each claim, evaluates the findings and makes settlement decisions per company policies.
• Serves as a point of contact for claimants, insurance companies, and others pertinent to settlement negotiations and settlements.
• Communicates and interacts with management and their team members to ensure photos are taken of damage
• Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
• Documents and communicates all claim activity timely and effectively and in a manner, which supports the outcome of the claim file and complies with policy.
• Reviews claim file for activity and disposition and ensures non-active or settled claims are recorded in proper closed or non-active file status.
• Responds to phone or email messages regarding accidents and records accident information on appropriate forms.
• Communicates with Owner Operators regarding accident claims.
• Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
• Perform any other task or assignment as deemed necessary by the organization.

Qualifications

Education and/or Experience:

• 2 years adjuster or insurance claims experience preferred.
• Excellent verbal and written communication skills.
• Must like working in a team environment and partnering with others.
• Ability to work well in time-sensitive situations where customer satisfaction is the goal.
• Proven ability to apply attention to detail, role-related accuracy and task follow-through in a fast-paced environment.
• Ability to handle changing priorities and competing deadlines.
• Claims Adjuster Certification/License a plus.
• Proficient using MS Excel, Word, Power Point, and other Microsoft Office products.
• Positive, proactive, and professional demeanor.
• Ability to read and interpret documents such as operating and procedure manuals.  Ability to write routine reports and correspondence.
• The ability to prioritize and complete multiple tasks in a timely manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP Here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)