Manager, New Agent Support

The Manager, New Agent Support is pivotal in ensuring the success of new Exclusive Agents by driving agency sales, fostering growth, enhancing profitability, and supporting long-term success. This role involves managing a team dedicated to new agent support, cultivating expertise in agent processes and technologies, maintaining documentation, and optimizing performance through coaching and process improvement.

Responsibilities

• Manage, coach, mentor, and inspire a team focused on new agent support.
• Develop and evaluate the team’s processes and procedures to ensure excellent support for new agents.
• Foster a culture of innovation, excellence, and continuous improvement within the team.
• Establish and maintain documentation of all New Agent Support (NAS) workflows, in-depth interview guides, and the installation matrix.
• Track and report on key performance indicators such as scheduled calls kept, new agent validation, retention, and satisfaction.
• Actively manage a portfolio of assigned new agents, maintaining regular contact to ensure engagement with processes and responsiveness to training and support.
• Serve as the advocate for new agents within the team, providing regular reports on the effectiveness of current processes and identifying areas for improvement.
• Champion internal process enhancements that support the success of new agents.
• Possess deep knowledge of required processes and best practices to ensure continuity in training and support.
• Demonstrate, instruct, and reinforce essential tasks related to new agent setup, school access, marketing programs, quoting, binding, and general sales support to ensure agent proficiency and success.
  
  

Work Environment

• Extended work hours and work weeks are typical to support various time zones.
• Minimal travel required, less than 10%.
  
  

Qualifications

• Bachelor’s Degree required.
• Minimum of 5 years of relevant experience in marketing or service management.
• In-depth understanding of new agent training, marketing programs, and sales processes, including systems regularly used by agents.
• Industry designations preferred (e.g., CPCU, LOMA, FINRA series, etc.).
  
  

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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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