Desktop Support Analyst

Job Title: Desktop Support Analyst
Location: Selkirk, NY
Duration: Full Time

Technical/Functional Skills:

• Knowledge of computer hardware
• Knowledge of SCCM/Intune
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• PC Imaging

Experience Required

• 2 years of providing deskside support.
• Hands-on hardware troubleshooting experience.
• PC Data backup and restoration
• Vulnerability remediation and patch management
• Infrastructure hands and feet support

Roles & Responsibilities

• End to End management of PC lease schedules.
• Warranty / Non-Warranty Hardware Repair in coordination with Hardware Manufacturer.
• Operating System maintenance, patching, upgrades.
• Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
• End User Ticket triage and resolution.
• Hands and Feet Telepresence Support.
• PC configuration management.
• Support for all executives
• Assist Lab Technicians as they facilitate Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching, and upgrades.
• Install, replace, or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
• Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.
• Willingness to provide support during off-hours or weekends for critical incidents.
• Willingness to travel to another site located ~50 miles away for any critical issue resolution.
• Willingness to climb up to 6 feet ladders.
• Willingness to drive to another customer location (~45 miles) to provide support if required.

Generic Managerial Skills

• Demonstrated experience in working with multiple vendors.
• Proven communication skills when working with other technical towers to work out issues.
• Strong leadership skills when troubleshooting across multiple platforms and working out technical issues.
• Strong cultural awareness

Job Type: Full-time

Salary: $50,000.00 - $80,000.00 per year

Work Location: One location

Salary : $50,000 - $80,000