For team members, being part of Horizon is about the opportunity to shape our communities. Serving members and building success is a path navigated as a team. With relevance and optimism we bring members closer to a new understanding of what their finances can accomplish for them. Our products, services and educational resources serve as a map, guiding our members in the direction of their dreams.
YOUR PURPOSE
Responsible for presenting and explaining a basic number of credit union products and services to members and prospective members via telephone, correspondence or email. Assists and encourages members to utilize these products and services. This person requires an ability to communicate effectively and pleasantly with all prospective and current members and to represent the credit union in a positive and professional manner. Able to perform Member Service Representative functions as needed.
YOU ARE RESPONSIBLE FOR
In accordance with prescribed methods and operating policies and established practice, the Contact Center Representative provides the following services by phone, fax, mail, internet, chat or email:
SUCCESS LOOKS LIKE
Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams".
ABOUT THIS JOB DESCRIPTION
The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to:
EXPERTISE YOU NEED
Education & Experience
High school diploma or general education degree (GED); one year’s related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Related work experience may substitute for education.
Capabilities
ABLE TO
To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgement and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.
COMPENSATION
At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.
The full pay range for this position across all the states in which we hire is $18.14 - $26.31. The figures shown represent the minimum and maximum of the range for this role. This position is eligible for incentive pay based on individual sales production of eligible ancillary products. Individual offers are made dependent upon a candidate’s experience, education, and skill level.
BENEFITS, PERKS, AND OTHER GOOD STUFF
We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:
Job Type: Full-time
Pay: $18.14 - $26.31 per hour
Benefits:
Schedule:
Work Location: In person
Click the checkbox next to the jobs that you are interested in.
Construction Management Skill
Construction Site Inspection Skill
Idaho Central Credit Union, Meridian, ID
Contact Center Agent - Remote/Office
GTL Logistics Inc, Meridian, ID