Program Assistant

Horizon House, Inc.
Montgomery, PA Full Time
POSTED ON 9/15/2023 CLOSED ON 10/24/2023

What are the responsibilities and job description for the Program Assistant position at Horizon House, Inc.?

Horizon House, Inc. is a nationally recognized provider of services to adults with support needs due to developmental disabilities, behavioral health issues, and substance abuse. Horizon House is Pennsylvania’s oldest psychiatric rehabilitation agency. Since 1952, we have been dedicated to helping people with mental illness, drug and alcohol addictions, developmental/intellectual disabilities, and homelessness to stabilize their lives and to help them live as independently as possible in the community. With over 100 locations throughout South and North Eastern Pennsylvania and the state of Delaware, Horizon House provides services to a diverse population focusing on individual strength and choice.

We are seeking qualified candidates for the position of Program Assistant. The position has responsibility to assist in organizing, coordinating and monitoring all non-clinical operations of Suburban County ACT services. Other responsibilities include the following:
  • Required to greet people at ACT headquarters and answer telephone calls. including performing the following triage and coordination of communication between the team and participants.
  • Obtain answers to questions for participants’ families, community resources and agencies;
  • Work with callers to relieve urgent situations or to temporarily manage them until other staff are available.
  • Assess and report clinical behaviors and information to the ACT team (e.g., poor self-care, medical problems and increased overt symptoms such as agitation) that are out of the ordinary for that particular participant.
  • Provide general clerical support and assistance including typing, filing, record keeping, scheduling inter and intra agency communications, and receiving, stamping and distributing all incoming mail and other related office procedures.
  • Assist in ordering and maintaining supplies, equipment, and furniture; arrange for repair of office furniture and equipment; recording mileage logged on program vehicles; and arranging for maintenance of program vehicles.


Job Qualifications:

  • I deal candidates will have High School diploma or GED and at least two years of prior secretarial/office experience.

  • Minimum of 1-year direct experience working with a mental health/substance abuse population and knowledge of mental health systems and supports.

  • Professional verbal and written communication skills.

  • Proficient in Microsoft Office Suite (Word, Excel, Publisher and PowerPoint).

  • Experience with Electronic Health Record systems preferred.

  • Ability to type 40 wpm.

  • Ability to communicate effectively and provide direct intervention with participants.

  • Ability to prioritize assignments and pay attention to details.

  • Ability to work independently and as part of a focused team.

  • Valid Drivers’ License with an acceptable driving record required.

  • Scope:
    • Requires sitting for long periods of time.
    • Light lifting and/or carrying, not to exceed 25 lbs.
    • Manual dexterity.
    • Frequent talking and listening.
    • Must be available for local travel.

    Horizon House offers competitive compensation and a comprehensive benefit package including medical and dental, (9) nine paid holidays and generous paid time off, retirement savings plan, tax sheltered annuity, tuition reimbursement and opportunities for advancement.
    To be considered an applicant for this position please complete the pre- employment application by going to www.hhinc.org/careers.
    Horizon House is an Equal Opportunity Employer - M/F/Veterans/Disabilities/Sexual Orientation/Gender Identity.

    Salary : $33,800 - $42,800

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