Sales Center Manager

Summary: Responsible for providing superior customer service to customers through the daily management of a team of employees to include hiring, motivating, training and problem solving. This sales-related position will manage all operational activities and associated costs of the assigned Distribution Center, while maintaining a focus on increasing revenues.

Essential Duties and Responsibilities:  

• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide daily direction and communication to warehouse workers to make sure orders are pulled, staged and loaded in an accurate and efficient manner.
• Provide daily direction and communication to delivery drivers to make sure all deliveries are handled in a prompt, professional manner to meet our customer’s expectations.
• Inventory Management
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work related problems.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Work toward common goal with Regional Sales Managers to offer superior customer service to all customers.
• Plan and maintain adequate supply of inventory to support customer orders and company service levels.
• Read and understand financial statements to insure the facility is running profitably.
• Guide and monitor the company safety program.

Required Skills and Training:

• Basic Computer Skills (SAP experience would be an additional asset), proficiency in Microsoft Office.
• Complete knowledge of company products or related industry experience
• Ability to organize
• Proven leadership experience
• Ability to develop and motivate a team
• Ability to communicate effectively to a variety of audiences
• Ability to provide and support a vision and direction
• Basic accounting procedures

Education and/or Experience:

High School Diploma                                                                                        

Previous, documented experience managing a group (5-6) people.

Physical Requirements:

Must be able to assist warehouse staff as needed to load and unload trucks.

Who we are

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. 

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Additional Comments

Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.

Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.