Front desk night audit

Description

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country.

We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States;

it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort.

Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team.

What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts
• Retail and Dining at Horseshoe Bay ResortDiscounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund
• Privileges based on occupancy and business levels

ESSENTIAL JOB FUNCIONS :

• Run night audit reports.
• Accounts for and balances all daily sales from outlets.
• Makes corrections and adjustments to balance system.
• Runs back up of all resort activity in system.
• Prepares all paperwork for accounting.
• Posts room charges.
• Runs end of day in system.
• Works at front desk to provide check in and out services for guests.

MINIMUM QUALIFICATIONS :

• Proficient in use of Microsoft Office Suite of programs, including Word and Excel.
• Must be able to comprehend reading materials, speak, read and write English.
• Basic Knowledge of accounting, mathematical skills and computing skills.
• Requires customer service experience and / or resort experience.

ADDITIONAL QUALIFICATIONS :

• A degree in a hospitality related industry is also a plus but not required.
• Multi tasking, planning and organization skills.
• Knowledge of SMS Software valued, but not required.
• Extremely dependable and timely.
• Requires organizational and follow-up skills.
• Ability to work unsupervised on a 3rd shift.
• Must be able to sit for extended periods of time.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player.

Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Ability to access and accurately input information using a moderately complex computer system.

PERFORMANCE STANDARDS :

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an at will associate.

Last updated : 2024-07-03