Hospice Team Coordinator

Company:

Position Summary

The Hospice Team Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Team Coordinator plays a crucial role in coordinating and overseeing the delivery of hospice care services to patients. S/he maintains accurate records and facilitates communication and collaboration among team members, ensuring that patients receive the highest level of care, comfort, and support.

Position Specific Responsibilities

• Accurately enters and manages various types of patient data, including referral intake information (if applicable), newly admitted patient details, and updates to patient demographic information.
• Ensures all admission documentation is complete, signed, dated, and includes the attending physician/medical director's CTI (Certification of Terminal Illness) and order to admit. Uploads these documents into the HCHB system for seamless record-keeping.
• Uses HCHB to maintain and update patient records and generates reports to demonstrate regulatory compliance and add coordination notes as needed.
• Monitors the status of durable medical equipment (DME) and medical supplies orders, and promptly informs the management team of any notable trends or issues.
• Monitors the timely return of physician orders and facilitates their processing to maintain efficient patient care.
• Verifies and uploads any paper-based visit records into the Electronic Medical Record (EMR) system and subsequently into HCHB for complete and accurate patient histories.
• Ensures accurate and systematic organization of uploaded documents in the corresponding patient charts for easy retrieval and reference.
• Confirms that the ordered level of care matches the billable level of care for each patient, ensuring accurate billing and reimbursement.
• Collects decertification paperwork and uploads it into patient records. Notifies relevant healthcare providers of patient discharge through coordination notes.
• Initiates requests for medical records and hospital inpatient charts as needed, and process provider notifications when they are relevant to the patient's care.
• Facilitates coordination among members of the interdisciplinary team (IDT) to ensure a holistic approach to patient care.
• Acts as a central point of contact for the hospice team, patients, and their families, facilitating clear and efficient communication.
• Handles incoming telephone calls, take accurate messages, and transfer calls to the appropriate personnel, maintaining a responsive and welcoming atmosphere.
• Manages the phone system and switches to the secondary system when necessary to ensure seamless communication.
• Assists the Hospice Director of Clinical Services (DCS) with pre- and post-IDT activities, including preparing agendas and updating plans of care (UPOC's). Additionally, send UPOCs to attending physicians via mail or fax.
• Prepares binders for patients in facilities, ensuring that essential information is organized and readily available.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Effective communication with physicians, nurses, and other healthcare personnel. Experienced in answering telephones and responding to patients or families. High integrity, including maintenance of confidential information such as patient records.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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