Hospitality Ambassador for Concierge Services

Hospitality Enterprises, Inc.
Orleans, LA Full Time
POSTED ON 2/20/2023 CLOSED ON 2/10/2024

Job Posting for Hospitality Ambassador for Concierge Services at Hospitality Enterprises, Inc.

Hospitality Enterprises, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of New Orleans and its surrounding areas to represent us at the Hilton Riverside Hotel on Poydras St.

Job Purpose:

  • Hospitality Enterprises, Inc. is looking for a dynamic, energetic, well-spoken, outgoing individual that is extremely knowledgeable of our organization, the hotel, New Orleans and its surrounding areas. The concierge is a key part of making the stay or travel of guests memorable.

 Qualifications/Education/Skills:

  • High School Diploma or equivalent.
  • Previous Concierge experience strongly preferred
  • Excellent written and verbal communication required
  • Must be detail-oriented and well organized.
  • Professional dress and demeanor.
  • Strong Customer Service Focus required
  • Ability to use sales operating system, Internet Searches, Outlook, and Office Required
 Essential Functions:

 Communication Proficiency

  • Attentively communicates with guests and others over the phone, the internet, and in person
  • Upholds a high standard of quick response time for each guest while executing reservations, cancelations, and bookings.
  • Maintains a book of referral contacts, transportation services, and special events to be used by the Concierge Team.
  • Maintains daily log to ensure challenges and issues are responded to and resolved among the Concierge Team.1.2 Taking Initiative
  • Provides information about the facilities and the surrounding areas, such as the best possible routes from one point to another, whether by company transportation, private vehicle, foot or public transportation.
  • Uses resources to recommend best possible dining and entertainment options, catered to each individual or group
 1.3 Critical Thinking Skills

  • Develops specific packages that include company tours, transportation, dining, and entertainment for each specific group
  • Always prepared ahead of time with details and solutions for specific property information (i.e. wedding/event location details, dining, etc)
  • Uses philosophy “We don’t have problems, we only have opportunities”. Finds a solution to any request.
 1.4 Leadership

  • Ensures client and guest service excellence
  • Builds strong relationship with service providers and hotel staff and leadership
  • Provides logistical support to hotel executives, as requested
  • Interfaces between each shift to provide a smooth transition and ensure that peers are well prepared for the next shift.
 1.5 Customer Focused

  • Attends to the wants and needs of our guests.
  • Acts as a travel consultant to each guest and group
  • Books guests for different events, making reservations or helping them purchase tickets.
  • Upholds a standard of Customer Service that is measured through the Guest Satisfaction Surveys in the hotel and customer feedback.
  • Works efficiently and accurately to manage contact time with each guest
  • Exhibits a high level of customer service on the phone and in person
  • Maintains an air of patience with each guest
 1.6 Sales

  • Cross Sells and Up Sells Bigeasy.com Tours, Services, and Products
  • Maintains a report of individual sales results; weekly and monthly. Must meet minimum requirements, as directed by the Head Concierge
 Physical Requirements:

  • Ability to stand for extended periods of time, averaging 7-8 hours per workday.
  • Ability to lift 25 pounds with frequency throughout workday.
  • Ability to bend and kneel with frequency throughout workday.
  • Adequate hearing and eyesight to fulfill functions of position.
  • Ability to walk for extended distances.
Work Environment:

  • Indoors, in a hotel lobby area
Hospitality Enterprises, Inc. offers competitive wages and a comprehensive benefits package.  EEO/DRUG FREE

**It is not our practice to ask for personal information prior to our on-boarding process.  We conduct in-person interviews with all of our candidates.  Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **
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Job openings at Hospitality Enterprises, Inc.

Hospitality Enterprises, Inc.
Hired Organization Address Orleans, LA Full Time
**It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person intervie...
Hospitality Enterprises, Inc.
Hired Organization Address Orleans, LA Full Time
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