Customer Support Agent

JOB DESCRIPTION

Hoss Tools is seeking a detail-oriented, driven individual to serve as a Customer Support Agent. We are fast- growing, B to C, E-commerce business in the gardening space. We are interested in individuals who are committed to being a team-player and growing with the company long-term.

Applicants should possess the following skills:

• Ability to process information quickly and work in fast-paced setting
• Ability to maintain composure and act professionally with unhappy customers or vendors
• Excellent communication skills (written and verbal)
• Knowledge of Microsoft Excel: including using formulas, sorting, filters and other data management
• Ability to learn new skills to make themselves and the company better
• Prior customer service or related experience is preferred
• High school diploma or GED is required

Job Responsibilities: (including but not limited to):

• Answering the phone: responding to customer service questions, taking customer orders over the phone offering support and solutions to customers via phone and/or email
• Assist with refunds or exchanges for customers
• Provide customer engagement in a positive and approachable manner
• Become knowledgeable of Hoss product(s)
• Claims Processing: Submitting and processing shipping damage claims
• Assist Office Manager with office tasks, when needed
• Daily product review approval
• Approval of group membership request multiple times a day
• Assist Marketing Director in social media content and responses

Job Types: Full-time, Temporary

Pay: $11.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer support: 1 year (Preferred)

Work Location: One location