Rooms Division Manager

The Rooms Division Manager is responsible for the Front Office, Housekeeping and Valet departments.

Responsibilities

• Ensure that sufficient staffing is present to meet daily business demands.
• Maintain consistent and effective flow of communication between Department head managers & supervisors.
• Actively participate in training and continuing education of all Rooms Division Service Professionals
• Responsible for actively recruiting and hiring for all Front office and Housekeeping positions.
• Work closely with valet department
• Approach all encounters with guests, and employees in a professional and personalized manner.
• Maintain regular attendance in compliance with Hotel Angeleno, as required by scheduling, which will vary according to the needs of the Hotel.
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations.
• Conduct daily stand-up meetings with General Manager
• Identify and solicit potential new enrollments for Inner Circle program
• Oversee the VIP program for creating memorable experiences for guests.
• Oversee the Inner Circle program.
• Understand and communicate promotions and enhancements effectively with Service Professionals and guests.
• Serve as the Ambassador for the hotel.
• Build rapport with Inner Circle, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay.
• Offer to handle special arrangements during guest stay; coordinate future visits.
• Maintain database of guest preferences, habits, special dates through OPERA
• Assist with additional Front Office and housekeeping operations.
• Cover shifts as needed within rooms division.
• Inspect rooms to ensure standards are met daily.
• Oversee inventory and ordering supplies and linens for both housekeeping and Front office.
• Complete projects in a timely manner as required by the General Manager.
• Willingness to participate in functions outside own department when called upon.

Job Requirements

• Proficiency in English (verbal & written), multilingual is a plus.
• Must be flexible in terms of working hours and schedules.
• Must be able to physically endure long periods of standing.
• Must possess outstanding guest services skills, professional and sophisticated presentation and communication skills.
• Must possess leadership skills and be able to motivate Service Professionals through difficult points within the operation.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and employees.
• Previous rooms division experience required.

Salary: EXEMPT

EOE

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $80,000 - $90,000