Front Office Supervisor

About The Opportunity

Practice Hospitality is seeking an experienced Front Office Supervisor to join the team at Hotel Colee, the top Atlanta hotel in Conde Nast Traveler’s 2021 Reader’s Choice Awards.

About The Hotel

Designed to be the place where Atlanta turns up, turns out and gets down to business, Hotel Colee is at home in the heart of Buckhead. The neighborhood’s first Autograph Collection hotel and a proud member of Marriott, Hotel Colee’s independent spirit takes flight with inviting interiors and innovative programming centered around causing celebration. With 7,500, sq. ft of meeting space, 291 well-appointed rooms, an exciting rooftop bar, pool deck perched over Peachtree Road and delectable food and drink morning to night, the property offers business travelers and group clients plenty of excuses for putting on their feathers and daring to make a statement.

Job Role

Provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with brand standards.

Responsibilities

· Assign and instruct Guest Service Agents and Operators in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.

· Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators and other departments with any questions or requests.

· Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.

· Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with brand standards.

· Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.

Requirements

· One year combined Front Desk and Supervisory experience in hospitality or related industry preferred.

· Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.

· Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.

· Ability to see and hear in order to observe and detect signs of emergency situations.

Job Type: Full Time- Non-Exempt

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Disability insurance

· Employee assistance program

· Employee discount on hotel stays

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

· Hospital indemnity insurance

· Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA 30326: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location