F&B Supervisor

The Hotel Effie F&B Supervisor is responsible for overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, monitoring expenses, and controlling labor costs.

Duties/Responsibilities:

• Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus about cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure food quality.
• Ensure communication with the oncoming shift.
• Handling guest complaints or special requests and communicating with management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees and ensure compliance with Hotel Effie & Departmental SOPs.
• Hold pre-meal meetings daily to monitor service and promote upselling.
• Check staffing levels and adjust according to business demand.
• Requisition linen as needed.
• Ensure the property is free of trays and trash.
• Control payroll costs in food and beverage outlets.
• Ensure overall guest satisfaction.

Required Skills/Abilities:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a friendly and warm demeanor.
• Flexible and long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle tense situations with employees, coworkers, and customers calmly and rationally.

Education and Experience:

• High School diploma or equivalent and/or experience in a related field preferred.
• At least 1 year of progressive experience in a hotel or a related field is required.
• Previous supervisory responsibility preferred.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $20