What are the responsibilities and job description for the Meetings & Events Service Manager position at Hotel Haya?
Meetings & Events Service Manager Position Profile
Reports to: DIRECTOR OF SALES, position is exempt
WHAT YOU WILL GET
Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality!
- Paid time off including vacation, sick and a floating holiday to use when you choose
- Paid time off to volunteer in your community
- Free parking in Ybor!!!
- Free shift-meal prepared by our in-house culinary experts
- Up to 50% off food when you dine at the restaurant as a guest
- Greatly discounted room rates for your out-of-town guests
- Medical benefit premiums begin at a bi-weekly cost of $66
Interested? Please read on...
WHO WE ARE
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Located in the heart of historic Ybor, a trolley ride away from downtown Tampa, Hotel Haya is a hub of activity. Blending Cuban, Italian, and Spanish influences, the property features 178 guest rooms, over 7000 square feet of banquet space, a world-class restaurant, airy café, and lush courtyard with a pool.
Hotel Haya is managed by Aparium, who has just been named to Travel Leisure's Top 25 Hotel Brands in the World. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
WHO YOU ARE
Your experiences have led you to understand that there is an art science to the how and what a sales team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. You are an energetic, motivated self-starter with strong communication skills. You love problem solving and partnering with team members on how to fix the root causes of issues. You continually find ways to partner with your peers to identify how to improve the Sales team you are in.
THE ROLE
The Meetings & Events Service Manager (MESM) reports to the Director of Sales. This role requires the tenacity to create memorable experiences and unique events within our event spaces. If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. This position will oversee all aspects of the details surrounding any group and/or events taking place in the hotel. An organized, detailed, and structured approach is required as you work alongside our operations team to flawlessly set up an event to provide the best-in-class experience for our clients and planners.
The MESM will prepare and execute banquet event orders and resumes to always ensure quality product delivery and customer satisfaction. The MESM will serve and assist in coordinating all function details with clients and meeting planners to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
You will quickly develop trusting relationships with clients, vendors, planners, and employees of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
WHAT YOU WILL DO
- Reinforce the company's Art Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
- Uphold and role model the company’s principles of People, Place and Character; and ensure direct reports are also modeling the way of our values that drive collaboration, intuition and translocal hospitality
- You are the key Liaison between the hotel and client / planner. You will review and detail all the client’s needs to ensure the successful execution and flow of contracted programs including but not limited to banquet event orders, all food and beverage, and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
- You will lead Resume & BEO meeting to effectively coordinate with various departments and make updates to resumes for internal teams
- Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
- Communicate with team and inspect that all details are correct and represent clients’ expectation to the hotel
- Close out file by checking billing vs. menus and contract terms. You will work with accounting on any adjustments post-meeting and ensuring the billing is correct and aligned in the Delphi system.
- Problem solves with other departments as needed to service the business at the hotel, e.g., groups that have outgrown confirmed space by identifying other options the hotel has to offer.
- Build and maintain a trusting and transparent relationship with your clients and planners to create memorable experiences that meet and exceed their stated or unstated needs, know any request is never too small or too big of a request.
- On an ongoing basis, review function space blocking to maximize client flow and revenue optimization
- Work to upsell events to achieve higher B & C revenues, AV, and additional needs for client
- Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums, and meeting rental costs
- Conduct client site inspections post-contract phase, coordinate tastings for events
- Be aware of the overall set up and implementation of events and meetings
- Proactively communicate with relevant departments to ensure proper servicing of accounts
- Empower employees to intuitively serve each guest, employee, visitor, or client
- Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
- Provide undivided attention to each guest
- Demonstrate a high degree of drive and determination
- Work cooperatively with other people to achieve a common goal in the best interest of the hotel
- Curate and detail all on-property hotel events.
- Meet tight deadlines while working in a very fast-paced environment and under considerable stress.
- Perform other services and duties as requested by the Director of Sale and/or hotel General Manager in support of a successful operation
HOW YOU WILL LEAD
- Exemplify leading by example by working directly with each member of your team and be willing to coach and counsel with gentle correction and critical but constructive feedback
- Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and clients
- Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of Sales goals and budgets
- Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
- Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
WHAT YOU WILL NEED
- Two (2) or more years hospitality experience in either Catering, Convention or event servicing experience within a boutique or luxury hotel
- Delphi FDC system knowledge, preferred but not required
- Flexible in being present during events that occur in the evening or during weekends
- Bachelor’s degree in related field of Hospitality Management or equivalent work experience
- Adaptable interpersonal skills to communication and address all employee levels of the hotel
- Professional proficiency of the English language in reading, writing and verbal communication
- Demonstrated experience in forming local connections, developing business and achieving sales targets.
- Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
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