Director of Housekeeping

JOB OVERVIEW

Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

 Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

 Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.  Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS:

 Inspect a minimum of 40 guest rooms per day and ensure 100% guest satisfaction for cleanliness and sanitation.

  Inspire and Train housekeepers how to clean rooms and service the hotel guests on a daily basis.

  Promote a Positive Working Environment.

 Monitor budget and control expenses with a focus on increasing productivity.

 Maintain proper inventory levels, managing cost per room for supplies and labor. PEOPLE:

 Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

 Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

 May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

GUEST EXPERIENCE:

 Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

 Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.

 Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. RESPONSIBLE BUSINESS:

 Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

 May be responsible for the security of lost-and-found items throughout the hotel. Perform other duties as assigned. May also serve as manager on duty.

Source: Hospitality Online