What are the responsibilities and job description for the Front Desk Agent position at Hotel Indigo Traverse City?
SIGN ON BONUS UP TO $500!
What You Will Be Doing
- The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- Impresses guests with quality and timely service in a pleasant and friendly manner.
Requirements
- Pleasant phone voice along the consistent proper use of the English language.
- Customer service background and familiarity with hospitality industry practices preferred.
- Consistent professional attitude and behavior with effective listening and communication skills.
- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
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