Housekeeper

Suburban Extended Stay by Choice Hotel | Lakeland, FL

Are you searching for more than a simple work assignment? Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry.

HOTEL is looking for a loyal Housekeeper with the motivation to perform detailed cleaning to lead the hotel team in setting exceptional standards for room and property cleanliness.

The position offers:

• Flexible hours (Monday – Sunday as scheduled)
• Holiday Pay for scheduled and unscheduled team members
• Paid Time Off Programs for part-time and full-time team members
• Bonus and/or rewards based on guest satisfaction scores
• Cross training for other hotel positions
• Free support services for team members and family members
• Discounted room rates at participating Choice Hotels

Essential Job Functions:

• Respond to guest requests in a prompt and courteous manner
• At beginning of workday, ensure housekeeping cart is stocked with supplies, linens and review room cleaning assignments
• Displaying pride in work, clean guest room move-outs and stay-overs to include change bed linens and make beds, replace towels, clean bathrooms, remove trash, clean kitchen area and appliances, and living room area achieving 100% accuracy on room cleans with no deficiencies or requirement to reclean the room
• Perform additional required cleaning if an animal has been in the room.
• Perform floor care duties such as vacuuming, sweeping and mopping in guest rooms and hallways
• Report any needed room items for repairs or maintenance to Maintenance Technician
• Properly tag any items left by guests in accordance with the lost and found policy and turn into management
• At end of day, replenish housekeeping cart and place in assigned area
• Other duties as assigned by supervisor.

Qualifications:

• Education: High school diploma or General Education Degree (GED)
• Experience: NO EXPERIENCE REQUIRED! We will train you to the brand cleanliness standards.
• Knowledge: General understanding of common housekeeping practices

Abilities:

• Read, comprehend, and follow written procedures
• Respond calmly in situations of conflict and stress
• Adapt to changes in daily work
• Problem solve in a timely manner

Skills:

• Must be able to read, write, and speak English proficiently
• Effective with organization, management of time and attention to detail
• Effective communication with staff and guests
• Effective at multitasking and managing multiple projects at the same time
• Requires excellent customer service and problem solving skills

• Must be available to work a variety of shifts including weekends and holidays
• Maintains a professional business appearance, attitude and performance
• Responsible for guest check-in and check-out
• Process reservations, registrations, and extensions based on availability
• Obtain all necessary guest information and payments within established standards
• Maintains customer’s privacy
• Demonstrates and promotes a strong commitment to providing the best experience for guests and team members
• Demonstrates good communication skills with GM, guests, and other staff members
• Responsible for keeping track of shift details
• Complies with all safety and security policies

Reports to: General Manager

Envoy Hospitality, established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella.

Envoy Hospitality is an Equal Opportunity Employer