What are the responsibilities and job description for the Guest Service Agent position at Hotel On North?
The Guest Service Agent will check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Essential Duties and Responsibilities:
- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts using computerized property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash drawer.
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
- Review accounts and charges with guests during the check out process.
- Post charges, such those for rooms, or telephone calls, to ledgers manually, or by using computers.
- Transmit and receive messages, using telephones or computer programs.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer all incoming phones in three or less rings.
Experience:
- Be an outgoing, welcoming personality for the hotel.
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be available for work days, evenings, weekends and holidays.
Hotel on North offers competitive wages and benefits, including:
- Discounted hotel rooms on hundreds of boutique hotels in country!
- Health & Wellness; Local gym membership
- Starting pay: $16.00/HR
EOE/M/F/D/V
Salary : $16
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