What are the responsibilities and job description for the Property Support Specialist position at Hotwire Communication?
The Property Support Specialist is the face of Hotwire Communications at their assigned property. Take normal inbound calls and customer walk‐ins and respond in a professional and timely manner. Perform duties associated with special projects and/or upgrades of a residential property with a strong focus on outbound calling to schedule technician’s installs, change orders, trouble tickets and training appointments.
The Property Support Specialist also performs a quality assurance function to ensure all customer documentation is uploaded into their account profile and service orders are properly documented.
The successful candidate is a fast learner, problem solver with an ability to work independently.
Responsibilities:
Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
- Ensure scheduled appointments are completed in a timely manner
- Complete audits for the property when necessary for customer accounts
- Maintain up to date company product knowledge, processes and procedures
- Escalate resident issues to the Account Management team
- Other duties as assigned
Qualifications:
Travel may be required to offsite / launch locations for extended periods of time- Have strong multi-tasking abilities
- Good clear phonics with a friendly voice on the phone
- Strong grammar skills
- Ability to sit for long periods of time with limited breaks
- Fast Learner, very intuitive, visualize the issue and take action
- Associates Degree in General Business with at least 6 months of operational experience
- Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
- Excellent communication and time management skills
