Restaurant Supervisor - Doubletree Denver Aurora

 ⭐⭐ Join our team! Now hiring Restaurant Supervisor Doubletree Denver Aurora ⭐⭐

 We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.) 

 At OHM, WE are:  

✅ A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.  

⭐ Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.  

⭐ Seeking collaborative, friendly, and enthusiastic people to join our team!  

What we offer:  

✔ 401k & Roth match – full-time and part-time team members are eligible!  

✔ Health, Dental, Vision & Life Insurance Options  

✔ Paid Time Off, including Paid Parental Leave  

✔ Growth Potential and Career Advancement  

✔ Hotel/Restaurant Travel Perks & Discounts!  

Essential Responsibilities:

• Assists the Restaurant Manager in leading, training & mentoring restaurant team members including recruitment and hiring, coaching development, performing evaluations, and progressive discipline.
• Supervises the floor during meal periods to ensure that all Jackdaw standards and steps of service are met through all guests interactions.
• Ensures that checklists, requisitions and proper opening and closing functions set by management are being completed each shift.
• Communicates effectively, both verbally and in writing, to provide clear direction to the team members.
• Observes performance and encourage improvement where necessary.
• Ensures staffing levels for all outlets are accurate based on hotel and restaurant business levels.
• Organizes and conducts pre-shift and departmental meetings communicating pertinent information to the staff, such as hotel occupancy and menu changes, safety and health code, promotions/marketing, HR related subject, etc.
• Communicates with guests and team members using a confident, positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remains calm and alert, especially during an emergency and heavy hotel activity, serving as a role model for the team members and other hotel team members.
• Ensures necessary standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and O’Reilly Hospitality Management own practices. (e.g., ServSafe, Ecosure Responsible Vendor)
• Ensures that all steps of services as outlined in training materials are being followed daily.
• Interacts positively with our guest promoting restaurant and hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice.
• Coordinates and document reservations. Organizes special events in the restaurant such as receptions, tastings, patio parties, large reservations. Maintains rapport with all departments and attend relevant meetings.
• Moves throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Utilizes the computer to create forecast and revenue reports and write correspondence accurately. Input and retrieve data through hotel and restaurant procedures using the appointed Jackdaw and hotel programs and systems.
• Ensures that all standards and hotel cash handling procedures are met. 
• Maintains cleanliness of all outlets daily. 
• Solicits feedback from guests concerning the service and food & beverage offerings in all outlets. 
• Works closely with the Restaurant Manager, Food & Beverage and Director of Finance in monthly beverage inventory and quarterly china/glass/silver/linen inventory.
• Ensures that all daily and monthly reports are detailed and submitted in a timely matter.
• Assists the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media also, website information and menu updates) are done in a timely matter. 
• Assists the Restaurant Manager in planning and setting up special events for and Piccolo bar and Lounge (e.g., Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Year’s, Holiday Events, etc.) 

• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Supportive Functions:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive services, with the percentage of time performing each function to be solely determined by the management based upon the particular requirements of the restaurant.

• Ensures maintenance of equipment by calling for repairs and training staff on proper use, Using proper standard operating procedures to report and fix these issues.
• Conducts competitive research and report trends and recommendations.
• Supports the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing when asked by management. 
• Attends mandatory meetings including divisional meetings, staff meetings, etc.
• Utilizes traditional software programs such as Word, Excel, Publisher, Canva, PowerPoint also Outlook. 
• Maintains a clean and organized work area.
• Completes any other duties as assigned by the Restaurant Manager.
• Demonstrates positive leadership characteristics which inspire Team Members to meet moreover, exceed standards.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Team members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. These actions are to be documented by the restaurant supervisor or manager on duty. 
• All team members are required to fully comply with rules and regulations for the safe and efficient operation of hotel & restaurant facilities. Team members who violate the O'Reilly Hospitality Management, LLC handbook, will be subject to disciplinary action.

Education & Experience:

• Minimum of 2 years food and beverage/restaurant experience. Management experience preferred. 
• All team members are to adhere to safe food handling requirements as deemed by the state and/or O’Reilly Hospitality Management, LLC. 

Skills & Abilities:

• Proficient with Microsoft Office suite (Word, Excel.)
• Pleasant, polite manager who maintains a neat and clean appearance.
• Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Models behaviors to effectively motivate, lead, and develop the restaurant team.
• Maintains a positive reputation within the community.

Physical Requirements of the Position:

• Requires a minimum lifting capacity of 50 pounds, i.e. one large bag of onions or one crate of lettuce. Must be able to bend, and lift items of 40 pounds minimum, over head for storage. Must be able to transport food and cooking utensils with food products, weighing as much as 10 pounds.
• May be required to lift in excess of 40 pounds on occasion. 

Physical Activity of the Position:

• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.