Hotel General Manager

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager. Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge!Compensation:

$65,000 - $70,000

Responsibilities:

• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities
• Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
• Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them

• Ensures guest and team member satisfaction. Be incredibly friendly, and customer-centric, love to smile, and radiate a positive and accommodating attitude while interacting with customers
• Manages all hotel operations on a daily basis
• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures and is ultimately responsible for results. Supports and encourages a teamwork environment
• Coaches and Counsels managers and keeps accurate and thorough documentation. Organizing departments and giving clear direction to the management team
• Achieves set financial goals, and drives the Revenue Management and Sales Process
• Attends training courses as deemed by the company and the brand
• Conducts Management Reviews and sets Action Plans in place to drive the business forward
• Conducts one on one meetings with each Manager to keep communication strong
• Communicates with the Regional Director of Operations on a consistent basis, at least weekly
• Communicates with the Brand representative on a consistent basis
• Ensures smooth operation of the Manager On Duty (MOD) Program
• Prepares and explains Financial Reports for management and owners
• Assists in conducting departmental operational audits and in developing corrective action plans
• Answers inquiries pertaining to hotel policies and services
• Follows up on guest complaints and responds to guest comments through the brand
• Assures managers are training effectively and efficiently in their respective departments
• Ensures Security for the hotel’s customers, team members, and property assets
• Remains current on business trends and local activities
• Supports the hotel’s training needs and efforts
• Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success, and ensuring appropriate resources are available to achieve business results
• Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary
• Driving the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance
• Responsible for maintaining Brand Quality Scores at or above the Brand Average threshold.
• Keeps up to date on the market, including new supply, new companies entering or leaving the market, trends, conventions, etc.
• Investigates or oversee the investigation of guest and team member complaints
• Ensures that Quality Standards and services are maintained for Property, Product, and People
• Manages Guest Service Relations, Training, and Guest Response process
• Assist in sales calls as part of the hotel sales effort, including follow-up on sales teams’ calls
• Oversees Preventative Maintenance Program, inspecting rooms with Chief Engineer
• Participates in the development of short-term and long-term financial and operational plans for the hotel
• Oversees all hotel operations ensuring company policies and procedures are being followed and making sure team members are giving complete guest satisfaction
• Uses sound judgment when making decisions that involve the asset and team members
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration, and reservation cards. Accounting/Cash Handling to include:
• Maintaining accurate A/R records Daily deposits
• Petty Cash
• Tax reconciliation
• Credit card handling – processing, batching, and PCI compliance
• Monitor cost controls on a regular basis
• Assists with sales and marketing efforts as directed including corresponding with group and travel agents to answer special requests for rooms and rates
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of the product, and service throughout the hotel

Qualifications:

• You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
• Must have a strong focus on putting the guest first with exceptional customer service experience
• 5 years of experience working in a hotel or the hospitality industry required
• Exhibit excellent organizational, communication, and problem-solving abilities
• A proven record of experience managing a team, preferably in the hospitality field, is required

• A minimum of 1 to 2 years of IHG or Choice hotel experience required
• Skilled in problem analysis, problem-solving and decision making
• Above-average Excel knowledge; extremely comfortable compiling and manipulating data
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions
• Must possess strong communication and listening skills, excellent speaking, reading, and writing skills
• Track record of working collaboratively with others to achieve desired results
• Ability to effectively present information in one-on-one and group situations
• Available 24/7 with reliable transportation
• Willing to work weekends and holidays if required

About Company

Houser Creek Hospitality, LLC owns and operates multiple hotels- all adjacent to Discovery Park of America. Ownership is local and has been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, Discovery Park of America family memberships, IRA (investment match), hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.