Services Coordinator - East72/The HUB

The Mission of Housing Connect

At Housing Connect, we believe that a home is a space that offers safety and comfort. Our homes ground us, remind us of our deepest values and hopes, and provide inspiration and motivation to succeed and strive to better our lives and those of our families. ?

Housing Connect is a leader in finding solutions to the affordable housing crisis affecting our communities. We are the connectors. ?We’ve connected thousands of Utahns with what they need to find stable ground. And we’ve been recognized locally and nationally for our work.

The Services Coordinator – East 72 / The Hub supports the mission of Housing Connect by assisting with the development and implementation of the services plan at each site.

East 72 is an 89-unit affordable housing apartment community serving single adults and families. The property has designated set-asides for formerly homeless households (5 units), survivors of domestic violence (5 units) and for persons living with disabilities (5 units).

The Hub of Opportunity is a 157-unit affordable housing apartment community serving single adults and families. The property has designated set-asides for accessible housing for persons with physical disabilities (12 units), developmentally disabled persons (5 units), and for homeless or near homeless persons (5 units).

The coordinator connects with residents, Property Management and Services staff, Housing Connect Management and community partners to identify needs and coordinate referrals, resources and community partnerships that promote aging in place, housing maintenance, self-sufficiency, empowerment and healthy communities. Referrals may include, but are not limited to, service coordination for resources to support aging in place, substance abuse, mental health, wellness, employment counseling, financial counseling, recreational programming, education services, crisis intervention and housing maintenance.

DUTIES AND RESPONSIBILITIES

PROGRAM DEVELOPMENT AND MANAGEMENT

• Develop and maintain services plans (policies and procedures), programmatic paperwork, case files, and tracking documents that align with agency and funding guidelines and outcomes.

• Conduct comprehensive assessments with residents to determine services strategy and ongoing evaluation of services delivery.

• Initial and ongoing outreach to residents to recruit and maintain participation in voluntary, individualized and resident driven services programming.

• Ensure the day-to-day service coordination and service operations are functioning in accordance with agency philosophy and standards set forth in funding contracts and agency policy.

• Maintain and audit resident files in accordance with legal and grant requirements and complete documentation in a timely manner.

• Ensure reports are submitted to the Resident Services Manager and/or Grant Writer/Development Coordinator by agreed upon report deadlines.

• Responsible for performing professional level administrative duties involving research, analysis and reporting. Work with Resident Services Manager and Grant Writer/Development Coordinator to actively seek and develop fund raising strategies for supportive services for residents.

• Develop, implement and assess outcome measures for supportive services.

• Research similar programs and conduct literature reviews on a regular basis to ensure programs are effectively and efficiently run.

• Complete all paperwork including, but not limited to, monthly reports, grant appeals and reports (as requested in grant requirements), data collection, etc.

• Develop and implement short and long range plan for supportive services, including housing maintenance, increasing self-sufficiency, maintaining health and ability to age in place.

• Facilitate development of, and provide support for tenant associations, or similarly organized resident group. Utilize members for guidance in addressing resident requests and concerns, and to build a strong community.

CLIENT SERVICES

• Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for households.

• Coordinate supportive services (e.g. mental health, employment support, substance abuse, etc.) with appropriate community agencies, including established in-kind services matching partners.

• Coordinate crisis services, as needed, to support residents in housing maintenance.

• Assist residents in navigating social services systems, as appropriate, which includes individualized support with coordinating services and regular follow up to ensure resident is supported and services are accessible.

• Work with and support residents in their efforts to secure services, employment, training and education by defining goals that are clear and measurable.

• Maintain well organized case files that accurately reflect services provided.

• Complete paperwork, monthly reports and case notes accurately and on a timely basis.

• Follow up on all referrals to ensure that adequate, appropriate services are being provided.

• Collect program data to track resident progress on a monthly basis.

COLLABORATION

• Cultivate and develop partnerships with service providers to ensure a comprehensive resource and referral network to meet needs of residents.

• Actively coordinate onsite services for residents, in collaboration with community partners, to fill gaps in existing services and to avoid duplication of services.

• Maintain excellent and regular communication and working relationship with onsite Property Management Maintenance staff, and Columbus Center staff through regular meetings and updates to ensure seamless delivery of internal and external customer service.

• Attend property team meetings, Resident Services meetings and other meetings, as necessary and assigned.

• Relay information to SDOH Coordinator and other Housing Connect departments regarding resident issues and concerns, as needed.

• Support Resident Services co-workers and other Housing Connect staff to work as a team to accomplish agency, department and program goals.

• Create and maintain updated partnership agreements outlining partnerships and collaborative duties with community partners.

MINIMUM REQUIREMENTS:

• Bachelor Degree in Education, Social Work or related field.

• Four years’ experience in program implementation and coordination.

• Experience working with low-income individuals.

• Ability to work both autonomously and as part of a team.

• Ability to express ideas clearly, both verbally and in writing.

• Computer literate.

• Clear understanding of crisis intervention and ability to manage others in crisis.

• Knowledge of grant process and reporting.

• Extensive knowledge of program administration.

KNOWLEDGE OF:

• Issues impacting individuals and families experiencing / exiting homelessness.

• Domestic violence

• Principles, methods and techniques of effective program development, administration and management.

• Methods and techniques of effective case management and assessment skills.

• Social service programs and community resources.

• Budgeting principles and procedures.

ABILITY TO:

• Work occasional evenings and weekends.

• Solve complex situations and diffuse explosive situations.

• Approach problems pro-actively with solution focused approach.

• Establish working relationships with residents, co-workers and other professionals.

• Prepare comprehensive reports.

• Prioritize workload.

• Access community resources and form collaborations.

• Use personal vehicle with mileage reimbursement.

• Possess valid Driver’s License and maintain a good driving record to be able to transport residents in agency vehicles, as needed.