Intake Coordinator

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $18/hr - $21/hr commensurate with experience

Overview:

Intake Coordinators are an integral part of the team who are responsible for promoting the Health Home program, screening clients for program eligibility and appropriateness, and completing program intakes, while adhering to agency and program policies and procedures around intake and enrollment. The IC is clinic and community based, responsible for working with the clinic teams and the Community Partnerships teams to complete timely eligibility assessments and intakes for referred clients. The IC is also responsible for promoting the Health Home program to clinic patients, agency programs and clients, and community partners and community members via event-based engagement. Performance is measured by meeting monthly target metrics and completing required documentation.

Responsibilities:

• Complete screenings for all referrals received (top-down/external/internal) daily to assess eligibility and appropriateness for program enrollment.
• Complete social care need screenings for identified clients using the identified platforms (For example, UniteUs).
• Ensure client is properly consented for the program (DOH5055, HIPPA, Healthix, BRONX RHIO, CODE OF CONDUCT, ATTESTATION).
• Identify and assess an individual's current needs and goals to create an initial care plan.
• Complete initial billing questionnaire based on information gathered at intake and enrollment.
• Complete intake package and intake progress note and upload all documentation into electronic health record within 24 hours of completed intake.
• Document all screening/referral data daily in applicable spreadsheet.
• Conduct community-based engagement (including, but not limited to outreach and events) efforts to promote Health Home Program services.
• Collaborate with clinic-based staff, agency staff, and Community Partnerships.
• Provide site cross-coverage to ensure that Health Home services are not interrupted.
• Other duties as assigned