What are the responsibilities and job description for the Homeowner Services Coordinator position at Houston Habitat for Humanity?
Reports to: Homeownership Director
Classification: Non-Exempt
Objective:
The Homeowner Services Coordinator is responsible for screening prospective homeowners throughout
the application process including income status, resident status, application processing, financial reviews,
background checks, scheduling of New Partner Orientations; follow-up including denial letters, tracking of
all correspondence sent to homeowners; and assurance that all documents are accounted for and properly
signed. This position will also be responsible for helping families become mortgage ready through financial
coaching. The position is responsible for supporting all departmental processes that result in Habitat
families being successful homeowners, including selecting and preparing families for homeownership.
General Responsibilities
- Act as first point of contact for the department for phone calls, e-mail, and walk-in traffic;
- Process applications
- Conduct background checks and credit reports on applicants.
- Assemble, prepare and verify all documents during the homebuyer’s process to meet the
- Prepare, send, and track all correspondence to partner families
- Counsel and interview clients with respect to their overall financial situation as it relates to
- Manage and direct homebuyers to complete required sweat equity
- Manage creation of sweat equity opportunities, communication and following-up with
- Utilize SalesForce software to track homeowner status, inquiries, problems, and generate
- Organize and manage all paper and digital homeowner records and data entry, in
- Adhere to all guidelines related to the confidentiality of client records and information
- Assist in community outreach activities to increase awareness of homeownership
- Support the Department with other projects and in other areas as additional needs are
identified by the Director
1. Ongoing homebuyer services
• Develop sufficient rapport with clients to have meaningful conversations with them
- Maintain communication with homebuyers and keep records of specific issues on file
- Update and maintain homebuyer selection policies within HHFH, HFHI HUD and
- Perform quality review of file to ensure accuracy and assure program compliance
Education, Experience & Skills Required
• Must meet the Mortgage Loan Origination qualifications as stated by HUD and the State of Texas
- Must obtain financial coaching certification within 18 months of hire
- Advanced experience with Calyx software or equivalent loan origination software is preferred
- Knowledge of SalesForce is a plus
- Bilingual in English and Spanish a plus
- Accuracy and detail oriented
- Good interpersonal skills, tactful, diplomatic and self-motivating.
- Good time management, budget management and organizational skills.
- Excellent communication skills, both written and verbal
- Exemplary MS Office skills
- Ability to effectively represent Houston Habitat for Humanity to the public
- A sense of community service and helping others
- Ability to work independently or as part of a team, adapt to flexible and extended hours, including
- Adherence to all policies and procedures
- Consistent and punctual attendance
Physical Requirements
• The ability to tolerate an indoor environment and outdoor weather conditions (heat, humidity, rain,
- Ability to sit at a desk for long periods
- Ability to use computer for long periods on a daily basis.
- Ability to perform essential functions of job. Reasonable accommodation is available
- Must be able to sit, stand, bend, squat, and reach for extended periods of time.
- Ability to lift up to 50lb
Email resumes to jobs@houstonhabitat.org. No phone calls please.