What are the responsibilities and job description for the Manager, CDI Program-Admin position at Houston Methodist?
Overview
JOB SUMMARY
At Houston Methodist, the Manager Clinical Documentation Improvement/Integrity (CDI) Program - Administrative position is responsible for improving the overall accuracy, quality, and completeness of clinical documentation used for measuring and reporting physician and medical center outcomes. This position focuses on administrative needs of the program, such as the internal and external quality assurance program, labor resource coordination, financial strategic pathway, staff education, and data analysis, trending, and reporting.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization vision, fulfills the mission and abides by the I CARE values
Responsibilities
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 20%
FINANCE - 20%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION REQUIREMENTS
o Bachelor’s degree required; preferably in healthcare administration, business administration or related field
o Master’s degree preferred
EXPERIENCE REQUIREMENTS
o Five years of experience related to business or healthcare administration; may consider HM employee with four years of experience who demonstrates progressive responsibilities
License/Certification
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o None
KSA/ Supplemental Data
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
o Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
o Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
o Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
o Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
o Ability to work effectively in a fast paced environment
o Demonstrates flexibility and adaptability in the workplace
o Demonstrated strong leadership and management skills
o Excellent interpersonal and organizational skills and attention to detail
o Demonstrated knowledge of multi-department and cross-functional project planning, project management, and change management
o Computer proficiency in word processing, spreadsheet, and data management software programs
o Excellent observation, analytical thinking, and problem solving skills
o Knowledge of current industry documentation challenges and mitigations
o Knowledge of electronic health records and software applications in the field of clinical documentation
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* Yes, on a regular basis
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above.
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside Yes
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: _________________________
Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
