Preproduction Supervisor

SUMMARY This position is responsible for managing production within the Data Entry, FTC/Frame Supply, Outsource, Stockroom (Lens /Frame) and Mailroom departments by planning, directing, coordinating, and controlling activities of employees all while ensuring quality goals and customer needs are met.     ESSENTIAL DUTIES AND RESPONSIBILITIES: Monitor, schedule, and maintain production activities by coordinating employees, equipment, and customer demand. Plan and delegate daily assignments to employees to ensure on-time product delivery. Work closely with employees to ensure proper training and cross-training is provided to employees on all processes and equipment, and ensure standard operating procedures are followed. Coordinates manpower requirements by increasing or decreasing personnel and approves overtime to meet changing conditions. Participate in the interviewing and hiring process for open positions within the department to ensure the most qualified candidates are selected; training once hired. Monitor attendance, vacation, and hours worked of employees.  Work closely with the Regional Pre-Production team on new and existing Pre-Production initiatives. Communicate with Regional Pre-Production team on departmental success and failure for best practice sharing.   Work closely with the IT department when issues arise with the DVI system Develops and maintains relationships with vendors regarding placing orders, new products, and returns Daily running, monitoring and managing of departments station reports. Troubleshoot and resolve issues regarding job trays from Pre-Production Assist in all areas of the pre-production departments when needed   COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:   Problem Solving - Identifies and resolves problems in a timely manner.  Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem solving situations.  Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations.  Responds promptly to customer needs.  Solicits customer feedback to improve service.  Responds to requests for service and assistance. Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming.  Maintains confidentiality.  Listens to others without interrupting.  Keeps emotions under control.  Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations.  Listens and gets clarification.  Responds well to questions.  Participates in meetings. Teamwork - Balances team and individual responsibilities.  Exhibits objectivity and openness to others' views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Able to build morale and group commitments to goals and objectives.  Supports everyone's efforts to succeed. Delegation - Delegates work assignments.  Matches the responsibility to the person.  Gives authority to work independently.  Sets expectations and monitors delegated activities.  Provides recognition for results. Leadership - Exhibits confidence in self and others.  Inspires and motivates others to perform well. Effectively influences actions and opinions of others.  Accepts feedback from others.  Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities.  Makes self available to staff.  Provides regular performance feedback.  Develops subordinates' skills and encourages growth.  Solicits and applies customer feedback (internal and external).  Fosters quality focus in others.  Improves processes, products, and services.  Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality.  Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions.  Displays orientation to profitability. Demonstrates knowledge of market and competition.  Aligns work with strategic goals. Diversity - Shows respect and sensitivity for cultural differences.  Educates others on the value of diversity. Promotes a harassment-free environment.  Builds a diverse workforce. Ethics - Treats people with respect.  Keeps commitments.  Inspires the trust of others.  Works with integrity and ethically.  Upholds organizational values. Organizational Support - Follows policies and procedures.  Completes administrative tasks correctly and on time.  Supports organization's goals and values.  Benefits organization through outside activities. Supports affirmative action and respects diversity.   QUALIFICATIONS Education High School Diploma or GED Experience 3 - 5 years of inventory experience preferably in an optical setting 2 - 4 years of management experience Knowledge, Skills and Ability Ability to communicate effectively in English, both verbally and in writing with a variety of people. Knowledge of a Perpetual Inventory System Must be familiar with safety and regulatory compliance Must be able to direct, coordinate, evaluate the activities of employees Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methods, and coordination of people and resources Using logic and reasoning to identify strengths/weaknesses of alternative solutions, conclusions or approaches to problems in order to choose the most appropriate one Understanding of lens availability Must be able to work extended hours to meet business needs.